Accounts Receivable Collector, Business-to-Consumer

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Reach out to customers via phone, email, and/or written communication concerning overdue account balances.

• Examine account histories, billing information, payment statuses, and notes during customer interactions.

• Clarify balances, due dates, payment expectations, and available resolution options.

• Negotiate payment plans within established guidelines.

• Accurately record collection activities, customer interactions, disputes, and follow-up actions.

• Investigate account issues and collaborate with internal teams to resolve billing discrepancies or payment problems.

• Oversee assigned accounts and consistently follow up to facilitate resolution and minimize aging balances.

• Escalate complex, sensitive, or unresolved accounts in line with established protocols.

• Ensure compliance with company policies and relevant consumer collection regulations.

• Assist with reporting needs, account evaluations, and process enhancement initiatives.

• Achieve individual and team productivity, quality, and collection performance standards.

• Carry out other tasks as assigned.

⛳️ Requirements

• 1-2 years of experience in accounting, finance, and/or collections roles.

• Proven proficiency in Microsoft Office and familiarity with account management or billing systems.

• Must reside in Arizona or Ohio.

• Availability to work Monday through Friday from 7am to 3:30pm Arizona Time.

• Understanding of consumer collections practices and payment arrangement procedures.

• 2+ years of experience in a high-volume call center setting.

• Excellent verbal and written communication abilities.

• Capability to manage difficult conversations with professionalism and empathy.

• Strong attention to detail and accuracy in account assessment and documentation.

• Basic problem-solving and conflict resolution skills.

• Ability to handle a high-volume workload and prioritize follow-up tasks effectively.

• Familiarity with the healthcare sector and working knowledge of Medicaid, Medicare, and third-party insurance.

• Ability to balance customer service with accountability for payment collection.

• Comfortable working with performance goals, aging reports, and follow-up metrics.

• Skilled at identifying account issues and coordinating with internal partners for resolution.

• High school diploma or GED is required.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being, subject to eligibility.

• CVS Health bonus, commission, or short-term incentive program in addition to base salary.