Accounts Receivable, Collections Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the shared collections inbox and evaluate incoming customer emails and cases.

• Classify and prioritize inquiries based on type, urgency, and necessary actions.

• Address routine customer inquiries by employing established processes, templates, and team guidance.

• Direct complex, sensitive, or specialized account issues to the appropriate team member or internal department.

• Keep accurate notes and update internal systems to monitor inquiries and actions taken.

• Adhere to established processes for the prompt handling and resolution of inbound requests.

• Assist collection efforts on assigned overdue accounts.

• Record reasons for delinquency and modify account status accordingly.

• Follow up on payment statuses and outstanding customer requests.

• Execute other administrative and support tasks as necessary.

⛳️ Requirements

• Minimum of 3 years of experience in Accounts Receivable, Collections, Billing, customer support, or a similar operational role is preferred.

• Experience with shared inboxes, case-management systems, or environments with high-volume customer communication is advantageous.

• Familiarity with NetSuite and Salesforce is preferred but not mandatory.

• Excellent attention to detail and a strong commitment to accurate documentation.

• Reliable and capable of performing repetitive, process-driven tasks with consistency and precision.

• Strong written and verbal communication skills in English.

• Must be comfortable and available to consistently work from 9:00 PM to 6:00 AM Philippine Time, Tuesday to Saturday.

🏝️ Benefits

• Flexible remote work arrangement.

• Contract engagement.