Accounts Receivable – Collections Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Process and apply customer payments, which includes virtual credit cards, corporate account payments, and warehouse account payments.

• Accurately batch and post daily payments within BlueCherry and other relevant systems.

• Monitor accounts receivable aging reports and take action on overdue balances.

• Communicate with customers about delinquent accounts and strive for timely collection of outstanding payments.

• Investigate and address chargebacks, payment discrepancies, billing disputes, and issues related to account reconciliation.

• Generate and process account adjustments, customer credits, write-offs, and manual invoices as necessary.

• Keep precise records of customer communications, payment arrangements, and collection efforts.

• Collaborate with Sales, Customer Service, and other internal teams to resolve customer issues and ensure correct invoicing.

• Research customer account problems and provide recommendations for their resolution.

• Prepare reports regarding collections activity, aging trends, account balances, and credit risk exposure.

• Assist with audit requests by collecting documentation and conducting account research as required.

• Maintain organized accounts receivable files and related documentation.

• Participate in special projects and fulfill other assigned duties.

⛳️ Requirements

• A Bachelor's degree in Accounting, Finance, Business Administration, or a related field is preferred.

• A minimum of 2 years of experience in accounts receivable, collections, or a related accounting role is preferred.

• Experience in managing customer account reconciliations and resolving disputes is essential.

• Proficiency in ERP or accounting systems is required; experience with BlueCherry is strongly preferred.

• Intermediate to advanced skills in Microsoft Excel and Microsoft Office applications are necessary.

• Understanding of accounts receivable processes, credit management principles, collection practices, and financial controls is important.

• Strong analytical and problem-solving abilities with the capability to investigate and resolve account discrepancies.

• Exceptional attention to detail and accuracy is required.

• Effective organizational and time management skills with the capacity to handle multiple priorities and deadlines.

• Excellent written and verbal communication skills are essential.

• Strong customer service skills and the ability to build relationships effectively.

• Capability to negotiate payment solutions professionally and diplomatically.

• Ability to work independently while also contributing to a collaborative team environment.

• Sound judgment and decision-making abilities are necessary.

• Ability to maintain confidentiality and manage sensitive financial information appropriately.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive and collaborative work environment.