Accounts Receivable Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily monitoring of client account balances and aging reports to pinpoint accounts that need collection efforts.

• Prioritize outreach based on the age of the balance, the amount owed, and the associated risk level.

• Track promises to pay and follow up on any missed commitments.

• Record and reconcile incoming payments from clients across various systems.

• Ensure accurate maintenance of collection-status records for assigned accounts.

• Conduct outbound calls and send collection emails to secure payment commitments.

• Maintain a consistent outreach schedule for past-due accounts.

• Negotiate payment arrangements and short-term payment plans within the designated authority.

• Document client interactions within the accounts receivable system.

• Address inquiries related to outstanding balances, payment statuses, and payment histories.

• Investigate and resolve billing disputes while collaborating with internal teams.

• Elevate complex disputes, unresponsive accounts, and high-risk balances to leadership.

• Prepare updates on collections, aging summaries, and activity reports for management.

• Aid in month-end closing by ensuring that assigned accounts are up to date and properly documented.

• Identify obstacles in collections or process inefficiencies and suggest enhancements.

• Adhere to standardized collection procedures, escalation protocols, and internal controls.

⛳️ Requirements

• 1–3 years of experience in accounts receivable collections.

• Proven track record in making outbound collection calls and managing a portfolio of past-due accounts.

• Strong phone presence, coupled with confidence and professional negotiation and communication skills.

• Working knowledge of aging schedules, payment terms, and best practices in collections.

• Excellent written communication abilities for client email interactions.

• Capability to work independently in a structured remote environment while achieving collection targets and deadlines.

🏝️ Benefits

• Generous paid time off.

• Comprehensive medical, dental, and vision coverage.

• Life and disability insurance.

• 401(k) retirement savings plan.

• Paid holidays, including a firmwide winter break (December 24 – January 1).

• Paid parental leave (available after one year of service).

• Mentorship and career development programs.

• CPA exam support to assist you in your journey to licensure.

• Firm-sponsored events and spontaneous team activities.

• Celebrations to commemorate milestones like the end of busy season and the holidays.

• Benefits available to full-time employees regularly scheduled to work at least 30 hours per week.