Accounts Receivable and Credit Control Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Create precise and timely sales invoices in accordance with customer contracts and internal service level agreements (SLAs).

• Confirm that billing accurately reflects pricing, usage, UK/EU VAT, and US Sales Tax.

• Work closely with Sales, Customer Success, and Finance on billing specifics, renewals, and disputes.

• Monitor billing schedules, milestones, and subscription renewals.

• Keep billing data and documentation updated in CRM and finance systems.

• Examine and resolve billing discrepancies and customer inquiries.

• Assist with internal invoicing controls.

• Generate reports and summaries for management and audit purposes.

• Aid the Accounts Receivable Manager with global customer collections.

• Follow up with customers via email and phone regarding overdue invoices and payment issues.

• Daily post and allocate customer receipts to invoices.

• Investigate unidentified or unallocated cash, part-payments, overpayments, and short-payments.

• Upload invoices to customer portals.

• Establish and update customer records, including billing contacts, addresses, VAT numbers, and payment terms.

• Act as the primary point of contact for billing and payment inquiries through the AR inbox.

• Cultivate customer relationships to facilitate payment processes and resolve issues.

• Complete supplier and vendor setup forms as well as customer onboarding paperwork.

• Maintain accurate records of collection activities and communications.

• Ensure customer data remains accurate and up-to-date.

• Manage weekly cash allocation and assist with AR-related month-end closing activities.

• Support the AR Manager and the broader finance team.

• Contribute to improvements in finance processes, workflow development, and AI-driven automation.

⛳️ Requirements

• Minimum of 1 year of experience in Accounts Receivable or a related field.

• Strong numerical and analytical abilities with exceptional attention to detail.

• Proficient in Excel/Google Sheets, and comfortable utilizing AI for task automation.

• Excellent verbal and written communication skills.

• Capability to forge strong relationships with both internal and external stakeholders.

• Highly organized, capable of managing multiple tasks and adhering to deadlines.

• Experience with finance operations projects or initiatives aimed at process improvement.

• Proactive problem-solving skills.

• Proven ability to thrive in a fast-paced, growing business environment.

• Capacity to work independently while also collaborating within a supportive team.

• Fluency in spoken and written English.

• Experience in a tech/SaaS company is advantageous but not mandatory.

• Familiarity with NetSuite is preferred.

• Salesforce CRM experience is a plus.

• Full-time availability for a standard 40-hour workweek, Monday to Friday.

• Must be located in Gdańsk or nearby areas in Poland.

• Ability to work under a Polish employment contract via a local Employer of Record (EOR).

• Availability for regular overlap with UK/Ireland working hours, ideally from 10:00 to 17:00 CET.

• Willingness to occasionally travel to the UK or Ireland for team offsites and social events.

🏝️ Benefits

• Authentic work-life balance, with benefits such as summer hours and enhanced parental leave.

• A generous allowance to promote your health and wellbeing.

• A competitive salary package aligned with market standards.

• Real opportunities for career advancement along diverse and fulfilling paths.

• Continuous training and development to enhance your skills.

• A supportive team of experienced and knowledgeable colleagues from whom you can learn.

• Fully remote working arrangement.

• Necessary equipment supplied for efficient home working.

• Flexibility in start and end times.

• Occasional travel to the UK or Ireland for team offsite and social events (approximately two trips per year).