Accounts Receivable Analyst – Order to Cash

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage designated customer accounts throughout the entire Order-to-Cash process, from generating and delivering invoices to collecting payments and applying them.

• Prepare and accurately process customer invoices within set deadlines.

• Examine invoices and accompanying documentation to ensure they meet customer-specific billing standards and are complete.

• Deliver invoices via customer portals, VMS platforms, EDI channels, or other preferred methods.

• Track invoice submissions until they are accepted and address any rejections, missing documents, or delivery issues that arise.

• Review aging reports and follow up on outstanding account balances.

• Engage with customers to ascertain payment status, resolve any disputes, and secure payment agreements.

• Keep detailed notes on collections, follow-up dates, supporting documents, and account histories.

• Proactively escalate any unresolved balances, processing delays, or other risks encountered.

• Accurately and promptly apply cash receipts.

• Investigate and resolve issues related to unapplied cash, misapplied payments, short payments, overpayments, deductions, and unidentified remittances.

• Conduct reconciliations of customer accounts involving invoices, payments, credits, adjustments, and disputed amounts.

• Collaborate with internal teams to address issues while maintaining ownership until resolution is achieved.

• Identify recurring issues, analyze root causes, and suggest enhancements to the Order-to-Cash processes and controls.

• Develop and maintain process documentation and standard operating procedures.

• Ensure accurate, audit-ready accounts receivable records and assist with period-end closing activities, reconciliations, and reporting.

• Balance transactional duties with research, customer inquiries, and exception management in a high-volume setting.

⛳️ Requirements

• Background in Order-to-Cash, Accounts Receivable, revenue cycle, or a similar finance operations position.

• Familiarity with invoicing, invoice delivery, collections, cash application, and account reconciliations.

• Proficient in Excel, including VLOOKUP, and capable of analyzing and reconciling large datasets.

• Ability to work independently, take charge of assigned accounts, and see issues through to resolution.

• Strong problem-solving skills, with the capacity to identify root causes and enhance processes.

• Prior experience with NetSuite and Salesforce is preferred.

• Keen attention to detail, strong organizational, documentation, and follow-through skills.

• Excellent communication skills, both professional and effective in dealings with customers and internal teams.

• Must be located in the U.S. and able to work remotely.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with company matching.

• Flexible paid time off and company-recognized holidays.

• Paid parental leave.

• Opportunities for professional development and learning.

• Access to wellness and mental health resources.

• Support for remote work and a home office stipend (where applicable).

• Flexible working arrangements.

• Mentorship and professional development opportunities.