Accounting & Business Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Act as a business and platform authority for clients utilizing Pennylane.

• Serve as the intermediary between business proprietors, internal accountants, and accounting firms.

• Comprehend and investigate challenges faced by users.

• Offer solutions or answers and escalate issues to technical teams when required.

• Assist corporate accountants and those from accounting firms in importing their data into Pennylane to streamline migration.

• Complete training at Pennylane Academy and continuously enhance product knowledge.

• Receive and evaluate accounting-related inquiries.

• Monitor tickets until they are fully resolved.

• Manage increasingly complex customer inquiries.

• Develop and revise customer support materials.

• Share accounting expertise and practical experience with team members.

• Communicate well-structured customer feedback to product teams.

• Identify opportunities for improvement and spearhead improvement initiatives.

⛳️ Requirements

• Educational qualifications in accounting (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s in Accounting, Control and Audit, or Bachelor’s in Administrative and Accounting Management).

• Minimum of 3 years’ experience in an accounting firm, preferably including at least three tax seasons.

• Direct experience working with business owners is advantageous.

• Interest in cutting-edge workplace tools and new technologies.

• Ability to work independently and demonstrate problem-solving skills.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Strong written communication and instructional abilities.

• Capability to understand and address customer needs, deliver excellent service, and sustain positive relationships.

• Ability to work autonomously as well as in a team setting.

• Adaptability to swiftly changing platform requirements.

• Willingness to learn and remain updated with product advancements.

• Experience with ticket management tools (Intercom, Zendesk) or documentation platforms (Notion).

🏝️ Benefits

• One of the top health insurance plans in the market (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 days off (RTT) beyond the standard 5 weeks of paid annual leave.

• Opportunities to enhance your English skills through Busuu.

• A monthly allowance to support remote work or co-working space usage.

• BSPCE stock options.

• Access to 8,000 gyms throughout France and over 300 wellness activities via Gymlib.

• Provision of a Mac.

• Tech Days every three months for remote Pennylaners.

• Annual company retreat.

• An inclusive and supportive work environment that promotes personal and professional development.