Accounting & Business Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject matter and platform authority for customers utilizing Pennylane for their accounting and financial management needs.

• Act as the intermediary between business owners, internal accountants, and accounting firms.

• Daily comprehend and investigate user challenges.

• Provide solutions or escalate issues to technical teams when necessary.

• Assist both internal and firm-based accountants in importing their data into Pennylane to streamline migration.

• Engage in continuous training via Pennylane Academy on the product, company, and procedures.

• Accept, evaluate, and resolve accounting-related inquiries.

• Monitor tickets until complete resolution.

• Address increasingly intricate customer requests.

• Create and revise help resources to encourage customer self-service.

• Share accounting expertise and practical experience with team members.

• Communicate well-founded customer feedback to the Product teams and represent customer use cases.

• Identify opportunities for improvement and spearhead enhancement projects.

⛳️ Requirements

• Possession of an accounting qualification such as BTS CGO, DCG, BTS Assistant Manager for Small and Medium-Sized Businesses, Master’s in Accounting, Control and Auditing (CCA), or a Bachelor’s in Administrative and Accounting Management.

• Minimum of 3 years’ experience in an accounting firm, preferably with involvement in at least three year-end tax reporting cycles.

• Direct experience collaborating with a business owner is advantageous.

• A keen interest in innovative work tools and emerging technologies.

• Self-driven, with an ability to independently solve problems and identify solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Strong written communication skills and a talent for teaching.

• Capability to understand and address customer needs while delivering outstanding service.

• Ability to work autonomously as well as collaboratively within a team.

• Flexibility to adapt to rapid changes within the platform.

• Eagerness to learn and keep abreast of product advancements.

• Must not require visa sponsorship; the company is unable to hire candidates from outside Europe.

🏝️ Benefits

• Access to one of the leading health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers provided through the Swile card.

• An additional 6 to 12 days off under the French RTT scheme, in addition to 5 weeks of paid vacation.

• Opportunity to enhance your English skills with Busuu.

• Monthly allowance to support remote working or use of a coworking space.

• Allocation of BSPCE stock options.

• Access to 8,000 gyms across France and over 300 wellness activities via Gymlib.

• Provision of a Mac.

• Participation in company events, including quarterly Tech Days and an annual off-site.