Account Support Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage the onboarding process for customers.

• Organize and lead kickoff meetings for new clients after the sales transition.

• Facilitate communication between clients and the technical teams.

• Arrange and conduct training sessions as necessary.

• Actively nurture customer relationships and engage with clients on a regular basis.

• Remain informed about customer support matters.

• Meet customer utilization objectives for CareMetx solutions.

• Oversee 150–200 physicians across 30–50 practice accounts.

⛳️ Requirements

• A bachelor's degree is preferred.

• 2–3 years of relevant professional experience; experience in software or healthcare sectors is preferred.

• Experience in PM/EMR, Prior Authorization, or clinical workflows is highly desirable.

• Outstanding communication skills for both internal and external interactions.

• Proficient in MS Office and related applications.

• Strong ethical standards and values.

• Must have authorization to work in the United States; visa sponsorship is not available.

• Flexible working hours and schedule.

• Some travel may be required.

• Equivalent combinations of education and experience will be considered.

🏝️ Benefits

• Equal employment opportunity and protections against discrimination.

• Reasonable accommodations for individuals with disabilities.

• Human oversight in AI-assisted recruiting and employment decisions.