Account Supervisor

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the main day-to-day liaison for internal business units.

• Foster strong relationships and serve as a reliable marketing advisor.

• Facilitate client discussions to pinpoint business challenges, objectives, target audiences, success metrics, and activation needs.

• Convert client requests into precise, actionable creative briefs.

• Shape realistic timelines and deliverables based on the complexity, scope, and availability of resources for projects.

• Identify potential risks and propose effective solutions.

• Provide reports on project performance, client satisfaction, risks, and areas for improvement.

• Assist in project management, including the development of timelines, stakeholder coordination, review management, and oversight of deliveries.

• Assess incoming requests for their business value, complexity, urgency, dependencies, and resource needs.

• Collect necessary inputs for creative, copy, digital, and production teams.

• Create preliminary project scopes, effort estimates, and suggested resourcing strategies.

• Document deliverables, quantities, formats, specifications, markets, channels, approvals, and dependencies.

• Integrate stakeholder feedback into prioritized guidance for creative teams.

• Maintain ownership of client meeting summaries and contact reports.

• Ensure that decisions and changes in scope are accurately reflected in documentation, timelines, and creative briefs.

• Oversee project scope and identify effects on timing, effort, budget, and resources.

• Keep project documentation consistent and ensure continuity among supporting team members.

• Collaborate with Creative Leaders on project expectations, scope, and quality standards.

• Ensure that necessary approvals are obtained.

• Advocate for the client during internal creative reviews.

• Collaborate with Operations and Project Management on estimates and funding recommendations.

• Assist in retainer planning, budget forecasting, and funding discussions.

• Balance business goals with the prudent use of Solve Studio resources.

⛳️ Requirements

• A Bachelor’s degree or higher.

• A minimum of ten (10) years of experience in account management, client services, marketing, or integrated campaign leadership.

• Strong expertise in marketing strategy and campaign development.

• Proven ability to manage multiple projects and stakeholders simultaneously, ideally within an agency or in-house agency setting.

• Exceptional communication, facilitation, and negotiation skills.

• Capacity to influence without direct authority.

• Highly organized and proactive in approach.

• Comfortable merging strategic thinking with hands-on execution.

• A passion for partnership and problem-solving.

• Ability to excel in fast-paced, dynamic environments.

• Must be legally authorized to work in the country of employment without the need for sponsorship for employment visa status.

🏝️ Benefits

• A comprehensive suite of benefits available to employees in Canada.

• Additional compensation components (e.g., incentive programs) may be offered.

• Accommodations provided upon request for candidates participating in all aspects of the selection process.

• Remote work arrangement available.

• Up to 10% domestic travel required.