Account Supervisor

This is a fully remote position, open to applicants in California.

📋 Description

• Serve as the Principal’s representative on client accounts and within the team.

• Report directly to a Principal and engage in daily collaboration with Directors, the Communication Manager, and Strategists.

• Function as a strategic thought partner alongside the Principal for 3–5 client accounts.

• Create strategies and Momentum Models.

• Manage a portfolio consisting of 3–5 client accounts while nurturing long-term client relationships.

• Ensure that billing remains within the approved budgets of clients.

• Delegate tasks to team members and allocate assigned hours appropriately.

• Keep cumulative staff hours within 5% of each client’s budget.

• Foster collaboration and identify innovative solutions to complete projects.

• Focus on public relations, digital community building, and strategic communications tasks.

• Assign team members to tasks while anticipating project capacity requirements.

• Proactively address and respond to client concerns.

• Assist in developing solutions for processes, trends, company-wide systems, and collective client/team needs.

• Organize, lead, and document meetings with the creative team and clients.

• Monitor project progress against established goals, objectives, and timelines.

• Develop and manage intricate project timelines, workloads, and deliverables.

• Collaborate with strategists to produce high-quality client work that advances social justice issues.

• Review incoming requests and briefs, gathering additional information as necessary.

• Supervise communications deliverables, including client strategies, campaign briefs, messaging frameworks, audience personas, creative assets, and written content.

• Cultivate and secure new business through proposals and outreach initiatives.

⛳️ Requirements

• Must reside in either the San Diego or Atlanta metropolitan areas; relocation is not an option.

• A minimum of 6 years of experience in a communications or marketing agency (non-negotiable).

• At least 4 years of demonstrated supervisory experience managing 4–6 mid-level professionals.

• Outstanding decision-making, organizational skills, attention to detail, urgency, and follow-through.

• Excellent communication and public speaking abilities.

• Familiarity with Asana, Slack, and Google Workspace is preferred.

• A proven commitment to equity, cultural humility, and continuous learning.

• High emotional intelligence and capability in long-term relationship building.

• Experience in an agency environment.

• Background in a fully remote working setting.

• Ability to give and receive constructive feedback and challenge ideas effectively.

• A 30-second video explaining why you are the ideal candidate.

🏝️ Benefits

• Four-day work week.

• Paid winter break between December 25 and New Year’s Day.

• Fully remote work environment.

• Access, equal opportunity, and reasonable accommodations for individuals with disabilities.