Account Specialist – LTL

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in daily communication with both internal and external clients.

• Sustain a high level of activity via phone and our CRM system.

• Investigate, identify, and leverage profitable opportunities that arise each day.

• Provide insight and guidance to customers regarding fees, products, and services.

• Offer troubleshooting assistance to customers experiencing service disruptions.

• Maintain a strong emphasis on fostering positive and supportive customer experiences.

• Build solid relationships with key executives and decision-makers across each customer and territory.

• Work collaboratively with support teams, including sales and account management.

⛳️ Requirements

• Prior experience working directly with customers.

• Exceptional collaboration and communication skills across various levels.

• Ability to work effectively as part of a team.

• Excellent verbal and written communication abilities.

• Customer-centric and solutions-oriented approach.

• Dedication to continuous improvement.

• Strong growth mindset with a willingness to learn and receive coaching.

• Capacity to adapt to an ambiguous and changing environment.

• Strong skills in prioritization, organization, and time management.

• High School diploma or GED required.

• Bachelor's degree in Communications, Business, Marketing, or related fields is preferred.

🏝️ Benefits

• Consistent Monday-Friday work schedule with no weekend obligations.