Account Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee transactional and programmatic custom print orders, projects, and warehouse replenishment initiatives.

• Assist both internal and external print clients while driving profitable sales growth and fostering customer retention.

• Manage support queues and sales prospects, transforming customer inquiries into successful print sales.

• Ensure timely communication throughout the quotation, proofing, production, fulfillment, and delivery processes.

• Collaborate with Sales, Implementations, Sourcing, Print Support, Suppliers, and various cross-functional teams.

• Analyze and resolve customer challenges through proactive problem-solving and coordination efforts.

• Maintain customer-branded websites and facilitate the addition and updating of program items.

• Utilize reporting and account analytics to pinpoint opportunities for sales growth and operational enhancements.

• Organize and uphold accurate customer records, reports, and essential business information.

• Suggest process improvements aimed at enhancing customer satisfaction and operational efficiency.

• Achieve KPIs, including win rate, customer engagement, service level agreements, and process adherence.

⛳️ Requirements

• High School diploma or equivalent qualification.

• A minimum of 2 years of relevant experience in print, digital copy, customer service, sales, or project management.

• Strong skills in relationship-building and interpersonal communication.

• Proven ability to work effectively within a team setting.

• Professional and impactful telephone communication capabilities.

• Excellent written communication skills.

• Proficient in Microsoft Office Suite and PC-based applications.

• Strong organizational abilities with the capability to manage multiple concurrent projects.

• Ability to excel in a fast-paced environment while maintaining strong attention to detail.

• Competence in building relationships and tailoring communication to diverse customers and stakeholders.

• Basic mathematical skills.

• Strong decision-making abilities with the capacity to assess pricing and margin opportunities within established parameters.

• Competence in independently resolving customer issues and preventing escalations.

• Experience in managing customer accounts while identifying opportunities for process enhancement, growth, and retention.

• Ability to negotiate effectively while balancing customer needs with business objectives.

• Skill in analyzing reports and translating insights into actionable recommendations.

• Bachelor’s Degree in Business Administration or a related field is preferred.

• Experience in supporting business-to-business customers is preferred.

• Background in the print and digital copy industry is preferred.

• Strong computer and web-based application skills with the ability to quickly learn new technologies are preferred.

🏝️ Benefits

• Inclusive culture with associate-led Business Resource Groups.

• Flexible Paid Time Off (22 days).

• Holiday Schedule featuring 7 observed paid holidays.

• Discounts available online and at retail locations.

• Company-matched 401(k) plan.

• Wellness programs focusing on physical and mental health.

• Opportunity to collaborate with a dedicated team committed to customer success, innovation, and continuous improvement.

• Career development opportunities within a leading business-to-business organization.