Account Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee, maintain, and promote revenue enhancement within established client relationships.

• Act as the primary point of contact for clients, collaborating with ClientCare, Billing, Product, Technical Support, and Implementation teams.

• Address incoming inquiries from clients.

• Conduct outbound calls and communicate via email with current clients.

• Strengthen client relationships by addressing service needs, conducting research, and managing special projects.

• Deliver product training to clients regarding Experian services.

• Identify opportunities for renewals and upselling.

• Track client usage patterns to detect and respond to emerging trends.

• Initiate and gather necessary documentation for changes to products or services concerning security, credentialing, data reporting, and legislative compliance.

⛳️ Requirements

• A minimum of 2 years of customer-facing and sales experience.

• High school diploma is mandatory.

• Familiarity with the consumer credit reporting industry.

• Proven experience in achieving sales goals and meeting performance standards.

• Ability to manage multiple opportunities concurrently in a CRM system.

🏝️ Benefits

• A people-first, inclusive, and purpose-driven culture at Experian.

• An employer committed to Equal Opportunity and Affirmative Action.

• Accommodations available for individuals with disabilities or special needs.