Account Resolution Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle a high volume of incoming and outgoing communications to facilitate customer payments and resolve outstanding past-due account balances.

• Record account activities and details, including verifications, demographic updates, and service-related calls.

• Utilize skip tracing tools to establish contact with customers and arrange payment plans.

• Review and monitor customer accounts daily to minimize potential losses.

• Take necessary actions on accounts needing further attention, subject to manager approval.

• Adhere to all company policies, procedures, and relevant laws.

• Work remotely while maintaining on-camera presence.

• Carry out additional duties as assigned.

⛳️ Requirements

• High School Diploma is mandatory.

• Minimum of 2 years of experience in a call center or customer service role is required.

• Demonstrated ability to multitask and thrive in a fast-paced environment.

• Strong understanding of federal, state, and local laws, regulations, and rules related to collections.

• Professional and clear telephone voice.

• Outstanding verbal and communication skills.

• Proficient in proper English grammar.

• Active listening skills with the capacity to influence others.

• Competent computer skills, including proficiency in Zoom, Microsoft Word, and Excel.

• Ability to foster a team environment and embrace a culture of continuous improvement.

• Must possess a smartphone capable of downloading applications for remote work purposes.

• Residency in the Carmel, Indiana area is required.

• On-camera presence is mandatory while working remotely.

• Flexible to work required evening and Friday shifts.

• Must commit to a minimum of 5 workdays per week, with shifts lasting at least 4 hours but no more than 10 hours.

• Ability to sit for 80% of the time.

• Dual hand dexterity and repetitive hand use required for 80% of the time.

• Must be able to speak proper English and demonstrate appropriate telephone etiquette.

• Ability to hear clearly.

• Close vision required for computer monitor usage.

🏝️ Benefits

• MONTHLY BONUSES.

• 401(k) matching.

• Dental insurance.

• Health insurance.

• Paid sick time.

• Paid time off.

• Paid training.

• Vision insurance.

• Uncapped monthly bonus potential.

• Opportunities for growth.

• No weekends and no late-night shifts.

• Healthy work-life balance.

• Various medical plan options.

• Life, accident, and disability insurance options.

• Generous paid vacation time.

• Paid personal/sick days.

• Paid holidays.

• Supportive team environment.