Account Representative, SMB

This is a fully remote position, open to applicants in Germany.

📋 Description

• Collaborate and engage with your immediate team.

• Contribute innovative solutions and propose efficiencies.

• Exercise discretion on significant issues.

• Build, manage, and enhance relationships with small and medium-sized merchants.

• Prioritize tasks and ensure completion in alignment with established policies and procedures.

• Own and oversee commercial relationships with around 200 SMB merchants throughout Southern Germany.

• Safeguard existing transaction margins while driving growth through effective account management, retention, and sales efforts.

• Leverage AI-driven tools to pinpoint growth, cross-sell, and identify risk opportunities.

• Maintain precise reporting on pipeline, forecasts, and portfolio health.

• Coordinate with internal teams to address merchant needs and identify suitable actions.

⛳️ Requirements

• A minimum of 1 year of relevant experience along with a Bachelor’s degree, or an equivalent combination of education and experience.

• At least 3 years of relevant experience and a Bachelor’s degree, or an equivalent mix of education and experience.

• Organized and structured, with the ability to plan and segment a large customer portfolio.

• Proficient in engaging in customer and commercial discussions.

• Comfortable utilizing AI, data, and playbooks to make informed trade-offs.

• A dependable team player who maintains accurate records, pipeline, and follow-ups.

• Experience in customer-facing roles, account servicing, or relationship management is a plus.

🏝️ Benefits

• Generous paid time off.

• Healthcare coverage for you and your family.

• Resources to help you achieve financial security.

• Support resources for mental health.

• A balanced hybrid work model allowing for 2 days of your choice at the PayPal office or from your home workspace for most employees.