Account Representative, SMB

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage the comprehensive commercial relationship for approximately 200 SMB merchants.

• Safeguard existing transaction margins while fostering growth through service, retention, and sales initiatives.

• Serve as the primary contact for merchants, overseeing commercial outcomes from start to finish.

• Utilize AI-driven tools to pinpoint growth, cross-selling, and risk management opportunities.

• Keep precise records of pipeline, forecasts, and portfolio health reports.

• Exchange best practices with fellow AM2 team members.

• Collaborate with internal teams to address merchant requirements.

• Apply judgment and determine suitable actions when standard procedures fall short.

• Acquire, oversee, and nurture relationships with small and medium-sized merchants.

• Prioritize tasks and ensure completion in alignment with policies and procedures.

⛳️ Requirements

• A minimum of 3 years of relevant experience along with a Bachelor's degree, or a comparable mix of education and experience.

• Professional proficiency in German.

• Strong communication skills for effective interaction with merchants and business stakeholders.

• Ability to plan and segment a substantial customer portfolio while ensuring thorough follow-through and service excellence.

• Skills in customer engagement and commercial discussions.

• Proficiency in leveraging AI, data, and playbooks to make informed trade-offs and escalate issues as necessary.

• Consistent collaboration with internal stakeholders.

• Accurate management of records, pipeline, and follow-ups.

• Experience in customer-facing roles, account servicing, or relationship management is preferred.

🏝️ Benefits

• Generous paid time off.

• Healthcare coverage for you and your family.

• Resources available to foster financial security.

• Support for mental health initiatives.

• Flexible hybrid work model with two days spent at your choice of the PayPal office or home workspace.

• A flexible and balanced work culture.

• Commitment to equal employment opportunities and reasonable accommodations for qualified individuals with disabilities.