Account Representative

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Act as the main point of contact for designated customer accounts, with a focus on Hyperscale Accounts

• Address customer inquiries and deliver exceptional service

• Prepare and oversee quotes, pricing, and purchase orders

• Process customer orders using SAP and track order status

• Collaborate with Sales, Production, Shipping, Planning, and Finance departments

• Communicate updates regarding shipments, delays, and changes to orders

• Resolve issues related to pricing discrepancies, complaints, returns, and credits

• Keep detailed and accurate records of customer accounts and reporting

• Assist in sales activities and evaluate account performance

⛳️ Requirements

• High school diploma or equivalent qualification

• Proficient in basic mathematics and reading comprehension

• Minimum of 3 years in customer service, account management, inside sales, or order management roles

• At least 3 years of experience managing customer inquiries, quotes, pricing, purchase orders (PO), and shipment tracking

• Excellent communication and relationship-building abilities

• High proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams)

• Capability to multitask and prioritize effectively in a dynamic environment

• Strong problem-solving and analytical capabilities

• Experience with SAP, ERP, or CRM systems; familiarity with Salesforce is highly preferred

• Preferred experience in manufacturing, distribution, industrial, telecommunications/data communications, or similar industries

• Successful completion of pre-employment background checks and drug screening

• Must be authorized to work in the United States, as indicated by the US location and USA benefits context

🏝️ Benefits

• Opportunity to work remotely

• Supportive and collaborative team environment

• Opportunities for career growth and development

• Exposure to various business functions

• Comprehensive healthcare coverage

• USA 401(k) retirement savings plan

• Paid company holidays

• Paid vacation time

• Paid sick leave

• Parental leave available

• Short- and long-term disability leave options

• Education reimbursement program

• Employee assistance program

• Potential for short- and long-term incentive compensation

• Pre-employment background check and drug screening required