Account Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Provide customer service through both inbound and outbound calls.

• Present, promote, and finalize sales of products and services to customers.

• Manage Patient Enrollment and opportunities for repeat orders.

• Identify the reasons for customer calls, documenting and routing them for follow-up.

• Address customer inquiries and provide resolutions to their questions.

• Process leads from various departments, ensuring follow-up and product offerings are completed.

• Make outbound calls in response to customer inquiries and approved marketing leads.

• Investigate issues and relay solutions to customers effectively.

• Maintain and update records in Brightree in accordance with Corporate Compliance Guidelines.

• Surpass established quality and quantity performance benchmarks.

• Assist departmental leadership in reaching objectives through task completion and ongoing training.

• Build and sustain positive relationships with customers and fellow employees.

• Keep abreast of policies, procedures, and necessary job skills.

• Adhere to housekeeping, quality, and safety protocols.

• Carry out additional responsibilities as assigned by management.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least one year of relevant experience in the field.

• Willingness to participate in telephone direct sales.

• Bilingual in English and Spanish is preferred.

• Experience in Durable Medical Equipment (DME) is a plus.

• Familiarity with Brightree software is preferred.

• Experience in a call center environment is desirable.

• Proactive approach and ability to work autonomously.

• Strong clerical skills, including proficiency in data entry and computer applications.

• Flexibility in scheduling to accommodate changing business needs.

• Adherence to relevant laws, regulations, the Advamed Code of Ethics, and company policies.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance plans.

• Company-sponsored wellness initiatives and mental health resources.

• Paid leave of absence for eligible events.

• Generous paid parental leave for both birthing and non-birthing parents.

• 401(k) plan with immediate company matching contributions.

• Financial planning assistance.

• Corporate discount programs.

• Ample paid time off.

• Flexible work hours.

• Options for flexible work arrangements may be available.

• Ongoing learning and career advancement opportunities through training programs and mentorship.

• Tuition reimbursement available.

• Recognition initiatives, including peer recognition, bonuses, awards, and special events.

• Team-building activities.

• Opportunities for volunteering.

• Company-sponsored events.