Account Representative – Absence

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a specialist for ComPsych services with clients, demonstrating a comprehensive understanding of absence management, departmental procedures, and tools.

• Utilize independent judgment and discretion when addressing issues related to assigned accounts.

• Cultivate and enhance relationships with designated customers, ensuring that the company's objectives are met and client needs are fulfilled within the assigned portfolio.

• Investigate, assess, and resolve client issues, communicating resolutions or collaborating on subsequent steps to guarantee customer satisfaction.

• Function as a trusted advisor to clients during both the implementation phase and post-implementation.

• Retain, grow, and expand the portfolio by identifying opportunities to offer additional services and products.

• Assist other Account Managers in servicing large and complex accounts through both verbal and electronic communication.

• Establish and nurture strong working relationships with ComPsych’s business leaders to deliver exceptional service to clients.

• Uphold a professional demeanor that reflects ComPsych’s values and standards on a daily basis.

• Work independently while also promoting a positive team environment to best serve customers.

• Execute other tasks as assigned.

⛳️ Requirements

• Bachelor's Degree preferred.

• Minimum of 1 year of experience in developing and maintaining successful customer relationships is required.

• Experience in Account Management is an advantage.

• Familiarity with benefits administration or HR compliance is a plus.

• Proficiency in Microsoft Office Suite is essential.

• Comprehensive knowledge of FMLA compliance is a plus.

• Willingness to travel up to 25% of the time.

• Consistent access to high-speed internet and a workspace that is free from distractions, disruptions, or noise is required.

• Ability to appear on camera during work-related training sessions, meetings, and/or events.

• Must be able to sit or stand at a desk for extended periods while working on a computer.

🏝️ Benefits

• Comprehensive benefits package.

• Paid Time Off (PTO).

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan with matching contributions.

• Robust Employee Assistance Program (EAP).

• Wellness program.