Account Relations Manager II

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Serve as a key point of contact with vendors and business partners to cultivate ongoing relationships and comprehend business requirements, needs, and service expectations.

• Collaborate with members of the vendor management team to maintain intricate vendor relationships and improve the vendor experience.

• Engage with vendors to guarantee satisfaction and performance for members or providers.

• Evaluate key performance data to track and assess productivity and program compliance.

• Generate reports utilizing performance data to establish metrics and pinpoint vendor process enhancements.

• Act as a liaison between internal departments and vendors to address escalations, including claims.

• Represent the organization/department during new business and process implementations, from launch to daily interactions.

• Explore new business opportunities with vendors to foster collaborative relationships that support compliance standards and requirements.

• Conduct root cause analyses with vendors to uncover business issues and challenges.

• Coordinate with workforce management and training teams to schedule and facilitate vendor training.

• Work directly with vendors on training, scheduled maintenance, and other services to inform them and provide updates on products/services.

• Carry out additional responsibilities as assigned.

• Adhere to all policies and standards.

⛳️ Requirements

• Must have authorization to work in the U.S. without the necessity for employment-based visa sponsorship, both now and in the future.

• Bachelor's degree required.

• 2–4 years of relevant experience.

• Equivalent experience gained through the achievement of applicable knowledge, duties, scope, and skills reflective of this position may be considered as a substitute.

• Familiarity with vendor relationship management and business requirements.

• Capability to evaluate key performance data and program compliance.

• Proficiency in generating reports and identifying process improvements.

• Ability to conduct root cause analyses.

• Skill in coordinating vendor training and supporting product/service updates.

🏝️ Benefits

• Health insurance.

• 401K plan.

• Stock purchase plans.

• Tuition reimbursement.

• Paid time off plus holidays.

• Flexible work arrangements, including remote, hybrid, field, or office schedules.

• Additional incentives may be included in total compensation.

• Competitive pay.