Account Relations Manager II

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Serve as a point of contact with vendors and business partners to foster robust, ongoing relationships.

• Grasp business requirements, needs, and service expectations.

• Manage intricate vendor relationships and improve the vendor experience.

• Engage with vendors to guarantee member or provider satisfaction and performance standards.

• Evaluate key performance metrics to track productivity and ensure program compliance.

• Generate reports utilizing performance data to pinpoint areas for process enhancement.

• Act as an intermediary between internal departments and vendors to address escalations, including claims.

• Support new business and process implementations from initiation through daily operations.

• Explore new business opportunities with vendors to ensure adherence to standards and requirements.

• Conduct root cause analyses with vendors to uncover business challenges.

• Collaborate with workforce management and training teams to schedule and facilitate vendor training.

• Partner with vendors on training sessions, scheduled maintenance, and other services.

• Execute additional tasks as assigned.

• Adhere to all policies and standards.

⛳️ Requirements

• Must have authorization to work in the U.S. without requiring employment-based visa sponsorship now or in the future.

• Bachelor's degree with 2–4 years of relevant experience, or equivalent experience gained through applicable knowledge, duties, scope, and skills.

• Familiarity with call center metrics and performance indicators is preferred.

• Experience with dialer platforms, CRM systems, Power BI dashboards, and intermediate Excel is preferred.

• Must be available to work from 8:00 am to 5:00 pm CST, Monday through Friday.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• 401K retirement plan.

• Stock purchase plan.

• Tuition reimbursement opportunities.

• Paid time off in addition to holidays.

• Flexible work options, including remote, hybrid, field, or office schedules.

• Additional incentive programs may be included in the overall compensation package.

• Benefits may be subject to program eligibility.