Account Relations Manager II

This is a fully remote position, open to applicants in Florida, +8 more states.

📋 Description

• Serve as the point of contact between vendors and business partners to cultivate strong, ongoing relationships and comprehend business requirements, needs, and service expectations.

• Collaborate with vendor management team members to manage complex vendor relationships and improve the vendor experience.

• Engage with vendors to guarantee satisfaction and performance for both members and providers.

• Evaluate key performance data to monitor and assess the productivity of specific programs and ensure program compliance.

• Generate reports utilizing key performance data to identify metrics and opportunities for process enhancement.

• Act as a bridge between internal departments and vendors to address escalations, including claims.

• Represent the company/department during new business ventures and process implementations from the initial launch through daily operations.

• Pursue new business opportunities with vendors to foster collaborative relationships that uphold compliance with standards and requirements.

• Conduct root cause analyses with vendors to pinpoint business issues and challenges.

• Coordinate with workforce management and training teams to arrange and support vendor training sessions.

• Collaborate directly with vendors on training, scheduled maintenance, and other services to provide education and updates on products/services.

• Adhere to all policies and standards.

• Undertake additional duties as assigned.

⛳️ Requirements

• Must have authorization to work in the U.S. without the necessity for employment-based visa sponsorship, both now and in the future.

• Bachelor's degree required.

• 2–4 years of relevant experience.

• Equivalent experience gained through relevant knowledge, duties, scope, and skills reflective of this position may be accepted.

• Experience in sales, call centers, and vendor management is preferred.

• Familiarity with AWS, Calabrio, Salesforce, Ascend, Excel, and Power BI is preferred.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• 401K retirement plan.

• Stock purchase options.

• Tuition reimbursement programs.

• Paid time off along with holidays.

• Flexible working arrangements, including remote, hybrid, field, or office schedules.

• Additional incentives may be included in the overall compensation package.

• Commitment to diversity as an equal opportunity employer.