Account Project Manager

This is a fully remote position, open to applicants in Ecuador.

📋 Description

• Maintain a comprehensive understanding of the InEvent platform and its services to effectively assist clients with inquiries, while recommending the optimal solutions and actions for their projects.

• Address client concerns and seek opportunities to enhance every aspect of the client experience.

• Advocate for the value of the InEvent platform and drive upselling through exceptional customer/client interactions.

• Foster and increase clients' utilization of the platform within their organizations.

• Recommend improvements to existing processes within Customer Success initiatives.

• Provide mentorship and coaching to Customer Success trainers while collaborating on major Enterprise accounts.

⛳️ Requirements

• A minimum of 3 to 5 years of experience in Customer Success, Account Management, or Account Development is essential.

• Proven experience in client retention and ensuring continuous use of the solution/service.

• Outstanding ability to communicate and build positive business relationships.

• Technical skills are required.

• Strong accountability and personal organizational skills are crucial.

• In-depth understanding of customer concerns and insights regarding product usage, along with the ability to troubleshoot as necessary.

• Familiarity with CRM systems (e.g., Pipedrive, HubSpot, or similar) and SSO is advantageous.

• Willingness to travel internationally as needed, including short-term business trips to the United States.

• Must be able to obtain and maintain necessary travel documentation (e.g., visas).

• A personal notebook (Mac or Windows) and a mobile device (iOS or Android) are required for work.

🏝️ Benefits

• Health Insurance

• Paid Time Off (PTO)

• Language Learning Programs

• Birthday Gift and Work Anniversary Gifts

• Birthday Off

• Personal notebook (Mac or Windows) and a mobile device (iOS or Android) required for work