Account Partner – Public Sector, NGO/Non-Profit

This is a fully remote position, open to applicants in California, +5 more states.

📋 Description

• Take ownership of and expand a portfolio of Professional Services opportunities within NGO and nonprofit sectors.

• Formulate and implement account-specific service strategies that align with customer transformation objectives and Salesforce product utilization.

• Facilitate discovery and scoping discussions to grasp business challenges, technical environments, and success metrics.

• Design and deliver tailored services proposals, Statements of Work (SOWs), and execution roadmaps that reflect NGO mission goals.

• Establish and nurture executive-level relationships with CxOs, IT leaders, and program directors.

• Work in collaboration with Account Executives, Solution Engineers, and Customer Success teams to accelerate pipeline growth and finalize service agreements.

• Partner with Delivery Managers and Practice Leaders to ensure smooth engagement transitions and high customer satisfaction.

• Anticipate service bookings and uphold pipeline integrity within Salesforce CRM.

• Keep abreast of Salesforce product advancements, including Nonprofit Cloud, PMM, and NPSP.

• Champion the NGO segment through internal knowledge sharing, best practices, and market entry strategies.

⛳️ Requirements

• Over 7 years of experience in professional services sales, consulting, or account management.

• Proven experience collaborating with nonprofit or NGO entities, including insight into funding models, mission priorities, operational challenges, and constituent engagement strategies.

• A successful history of achieving or surpassing service revenue targets in a role with quota responsibilities.

• Experience in structuring and selling intricate, multi-phase professional services projects.

• Strong executive presence with the capability to convey value and influence C-suite decisions.

• Outstanding written and verbal communication, presentation, and negotiation skills.

• Ability to work collaboratively across functions in a highly matrixed, dynamic environment.

• Bachelor's degree or equivalent professional experience.

• Willingness to travel 25-50% of the time.

• Familiarity with Salesforce Nonprofit Cloud, NPSP, or Program Management Module (PMM) is preferred.

• Salesforce certifications are a plus.

• Knowledge of grant management, fundraising platforms, or case management systems commonly used in the NGO sector is preferred.

• Previous experience at a systems integrator, consulting firm, or enterprise software company catering to the nonprofit sector is preferred.

• Understanding of compliance requirements for government-funded NGOs is preferred.

🏝️ Benefits

• Competitive base salary plus performance-driven incentive compensation.

• Access to Salesforce's exceptional training and enablement resources.

• Collaborative and inclusive team environment.

• Salesforce's 1:1:1 philanthropic model.

• Generous time off programs.

• Comprehensive medical insurance.

• Dental insurance coverage.

• Vision insurance options.

• Mental health support services.

• Paid parental leave.

• Life insurance protection.

• Disability insurance benefits.

• 401(k) retirement plan.

• Employee stock purchasing program.