Account Partner, Large Pro Partnerships

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of enterprise service professional partners, acting as their main point of contact and strategic advisor.

• Take ownership of retention and revenue growth within the portfolio.

• Cultivate trusted relationships with partner leadership, including VPs, C-suite executives, and owners.

• Conduct executive business reviews that include performance insights, strategic recommendations, and definitive points of view.

• Perform ongoing assessments of partners' business developments, competitive challenges, and growth priorities.

• Act as the primary escalation point and facilitate cross-functional issue resolution.

• Work collaboratively with partners on marketing strategies and platform investments aligned with growth objectives.

• Evaluate appointment setting rates, marketing costs, closing rates, spending trends, funnel performance, seasonal patterns, and expenditure pacing.

• Convert complex data into executive-level narratives and actionable plans.

• Develop and maintain forecasts for key account metrics.

• Suggest account modifications based on data analysis.

• Identify growth opportunities and construct ROI-based business cases for enhanced platform investment.

• Negotiate contracts and agreements.

• Support pilot programs and new initiatives while mitigating retention risks.

⛳️ Requirements

• Minimum of 2 years of experience in strategic account management, customer success, category management, partnerships, or a related field.

• Direct responsibility for a revenue target, encompassing retention, growth, or both.

• Proven experience managing executive-level relationships with VP, C-suite, or owner-level stakeholders as the primary contact.

• Demonstrated accountability for both Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).

• Strong analytical skills and the ability to create data-driven action plans.

• Familiarity with BI tools such as Looker or Tableau is preferred.

• Experience with CRM platforms like Salesforce or HubSpot is preferred.

• Ability to manage outcomes from start to finish with minimal supervision.

• Comfortable working in ambiguous situations and establishing structure where necessary.

• Background in home services, marketplace, SaaS, or platform-based businesses is advantageous.

• Experience presenting to or collaborating with C-suite stakeholders at enterprise accounts.

• Bachelor's degree or equivalent experience is required.

• Some travel may be necessary, approximately 5%.

🏝️ Benefits

• Incentive pay component.

• Comprehensive medical, dental, and vision benefits.

• Flexible vacation policy.

• Pet discount plans available.

• Retirement plan with company matching (401K).

• Technical equipment, including a laptop, will be provided.

• Approximately 5% travel opportunity/requirement.