Account Partner Director – Retail Professional Services

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Act as the main executive liaison for Professional Services engagements within a portfolio of retail accounts.

• Establish trusted advisor relationships with C-suite executives and senior stakeholders.

• Identify, qualify, and secure Professional Services opportunities, which encompass implementation, advisory, and managed services.

• Work in collaboration with Account Executives, Solution Engineers, and Delivery teams to formulate service strategies that align with customer business objectives.

• Lead the creation of Statements of Work, project proposals, and service roadmaps specifically designed for the retail industry.

• Partner with delivery leadership to ensure effective execution, customer satisfaction, and timely and budget-compliant delivery.

• Pinpoint expansion opportunities within existing accounts to enhance service revenue and strengthen the Salesforce presence.

• Serve as the customer advocate internally, promoting resource allocation, prioritization, and solutions aimed at customer success.

• Keep abreast of trends, challenges, and Salesforce product capabilities within the retail industry.

• Anticipate services pipeline and revenue within the designated territory.

⛳️ Requirements

• Over 10 years of experience in professional services, consulting, or services sales, with substantial exposure to the retail sector.

• Demonstrated success in managing and growing enterprise client relationships while surpassing revenue targets.

• In-depth understanding of Salesforce platform capabilities and their relevance to retail business processes, including Commerce, Marketing, Service, and Data/AI.

• Capability to create and present intricate service proposals to executive audiences.

• Exceptional communication, negotiation, and presentation abilities.

• Experience working in a matrixed environment that includes sales, delivery, and product teams.

• Preferred Salesforce certifications include Administrator, Sales Cloud, Service Cloud, or industry-specific credentials.

• Familiarity with agile delivery methodologies is preferred.

• A Bachelor's degree in Business, Technology, or a related discipline is preferred.

🏝️ Benefits

• Time off programs

• Medical insurance

• Dental insurance

• Vision insurance

• Mental health support

• Paid parental leave

• Life insurance

• Disability insurance

• 401(k)

• Employee stock purchasing program

• Incentive compensation may be available for certain roles

• Equity may be available for certain roles