Account Manager – Transportation & Logistics

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for clients, fostering and sustaining robust relationships to enhance customer retention and satisfaction.

• Identify and explore opportunities to broaden service offerings for current clients.

• Manage the comprehensive execution of transportation services, ensuring timely deliveries, cost-effectiveness, and operational precision.

• Monitor and assess service performance indicators, such as delivery times, freight costs, and carrier performance.

• Address and resolve service-related issues or disruptions in collaboration with internal teams and clients.

• Support contract negotiations and renewals.

• Deliver regular performance reports, insights, and recommendations for process enhancements to clients.

• Work in conjunction with operations, finance, and customer service teams.

• Perform periodic account reviews with clients.

• Stay updated on trends, regulations, and developments within the transportation logistics industry.

⛳️ Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, Business, or a related field (or equivalent experience).

• A minimum of 3 years of experience in account management, customer service, or sales within the transportation logistics sector.

• Comprehensive understanding of logistics and transportation operations, including freight services (e.g., LTL, FTL, intermodal, air, and ocean).

• Demonstrated ability to manage multiple accounts, meet deadlines, and provide exceptional customer service.

• Excellent communication, interpersonal, and problem-solving abilities.

• Capability to analyze and interpret data to create actionable insights and foster improvements.

• Proficient in CRM software and the Microsoft Office Suite (Excel, PowerPoint, Word).

• Familiarity with transportation management systems (TMS) and related applications.

• Experience managing 3PL or 4PL service models.

• Willingness to travel occasionally to meet clients or attend industry events.

🏝️ Benefits

• Travel percentage: Up to 50%