Account Manager – Strategy, Client Growth

This is a fully remote position, open to applicants in Europe.

📋 Description

• Manage the daily client relationship for an assigned portfolio.

• Serve as the main strategic advisor by comprehending clients’ business objectives.

• Conduct monthly strategy meetings, performance evaluations, and Quarterly Business Reviews (QBRs).

• Address high-level client challenges and foster trust at the executive level.

• Convert paid social performance insights from Meta, TikTok, and YouTube into creative briefs and advertising concepts.

• Be responsible for Net Revenue Retention (NRR) goals across the client list.

• Detect retention threats and develop proactive expansion plans.

• Propose scope enhancements and transition clients from one-time pilot projects to ongoing monthly retainers.

• Collaborate with Creative Strategists to pinpoint effective advertising hooks and angles while promoting creative iterations, remix bundles, and whitelisting.

• Keep a high-level overview of project milestones through the project manager.

• Ensure client expectations are aligned with internal production capabilities.

⛳️ Requirements

• A minimum of 3 years of Account Management or Client Strategy experience at a performance marketing agency or UGC agency.

• In-depth knowledge of the paid social landscape, encompassing Meta and TikTok advertising mechanics, hook rates, hold rates, and performance drivers.

• Demonstrated success in expanding client accounts and securing retainer renewals.

• Outstanding written and verbal English communication skills.

• High-level presentation abilities.

• Only candidates from the EMEA region will be considered.

• Candidates must possess citizenship or permanent work rights in their primary country of residence.

🏝️ Benefits

• Standard Creative Milkshake Stipends (mental health, healthcare & internet).

• Remote-first and flexible work environment.

• Generous Paid Time Off (PTO).

• A collaborative, creative, and exceptionally enjoyable team.

• Opportunities for learning and career advancement.