Account Manager – Strategic Sales

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership, maintain, and grow a designated portfolio of strategic accounts through methodical engagement, in-depth customer interaction, and long-term value delivery.

• Propel multi-product growth, ensure strong renewals, and cultivate enduring executive relationships.

• Collaborate closely with internal teams to uncover expansion opportunities within usage, teams, and product categories.

• Manage a diverse portfolio of strategic clients, with responsibility for sustained revenue growth and customer retention.

• Connect with customers through consistent in-person meetings, including onsite visits, to enhance relationships and boost account development.

• Build trusted connections with both technical users and executive stakeholders.

• Guarantee predictable renewals by emphasizing value, outcomes, and ROI prior to contract renewal points.

• Identify and address renewal or contraction risks in collaboration with internal teams.

• Serve as the primary point of contact among internal teams.

• Maintain impeccable Salesforce records to aid in forecasting and informed decision-making.

• Report directly to the Sales Manager.

⛳️ Requirements

• 5 - 8 years of experience specifically related to Account Management, Farming, Expansion, and Upselling/Cross-selling.

• Ability to work according to region-specific time zones, based on customer needs.

• Enthusiastic about technology and SaaS; demonstrating extreme customer focus and empathy; possessing a strong desire to thrive in a dynamic, self-directed start-up culture.

• Solid grasp of Software SaaS and adjacent business models.

• Proficient and comfortable in engaging with both technical audiences and executive-level decision-makers.

• Previous success or experience in international sales and account management is considered a significant advantage.

• A Bachelor’s degree is required.

• Strong understanding of upselling, cross-selling, and renewal processes across multi-product SaaS portfolios.

• Demonstrated ability to identify expansion opportunities using usage data, customer maturity, organizational structure, and business objectives.

• Capable of confidently engaging with engineering leaders, technical stakeholders, and economic buyers.

• Strong comprehension of SaaS business models and adeptness in selling to technical organizations.

• Ability to regularly engage customers through in-person meetings, including onsite visits.

• Proven ability to establish trusted relationships with technical users and executive stakeholders.

• Competence in recognizing and mitigating renewal or contraction risks in collaboration with internal teams.

• Skill in acting as the central ownership point across internal teams.

• Strong Salesforce practices to support forecasting and decision-making.

🏝️ Benefits

• Medical Insurance: Comprehensive coverage of INR 5,00,000 for the employee, spouse, up to 2 dependent children, and parents or parents-in-law.

• Statutory Benefits: Gratuity in accordance with the Payment of Gratuity Act, 1972.

• Paid Time Off: 25 days of paid leave annually (Annual & Sick Leave), in addition to gazetted public holidays and special life-event leaves.

• Remote-First work environment enabling our team to work from home.

• Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, and wellbeing, ensuring an exceptional remote work experience.