Account Manager, Retail

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the commercial leader for a portfolio of key omnichannel retail partnerships.

• Develop and implement 12–18 month customer business plans and Joint Business Plans for designated Drive and Develop Accounts.

• Achieve profitable growth through effective distribution, assortment, product placement, promotions, and exploring new opportunities.

• Cultivate trusted relationships with senior and cross-functional contacts within customer organizations.

• Facilitate customer meetings, business reviews, negotiations, and strategic planning sessions.

• Function as the main liaison between customers and Zoetis.

• Lead or assist in complex negotiations, annual terms, promotional strategies, go-to-market plans, and the execution of customer commitments.

• Utilize customer POS, market, and category insights to uncover opportunities and provide recommendations.

• Oversee customer budgets and trade spending with a focus on profitable growth and return on investment (ROI).

• Implement financial and net revenue management strategies.

• Contribute to account-level profit and loss (P&L) decisions and maintain accurate sales forecasts.

• Collaborate with Marketing, Finance, Operations, Supply, Sales, and other stakeholders to execute plans and address challenges.

• Clearly communicate risks and opportunities, escalating issues as necessary.

• Ensure that account plans and customer activities align with Zoetis' strategy, contract obligations, pricing policies, and MAP compliance standards.

• Establish and track key performance indicators (KPIs), including net sales growth, profitability, partnership strength, and execution quality.

• Travel approximately 15–20% as needed.

⛳️ Requirements

• Bachelor’s degree in business, marketing, or a related discipline.

• A minimum of 5 years of experience in account management, sales, marketing, customer development, or commercial operations.

• Background in animal health, consumer packaged goods, retail, e-commerce, home delivery, or a related customer-facing sector.

• Proven track record of formulating and executing customer business plans.

• Experience in managing senior-level relationships.

• Ability to navigate complex negotiations effectively.

• Proficient in leveraging commercial data to inform decision-making.

• Strong financial insight, including understanding customer P&L concepts, net revenue management, trade spending, budget oversight, and ROI.

• Advanced skills in Excel and PowerPoint.

• Exceptional communication, presentation, influencing, and organizational abilities.

• Experience in omnichannel retail, companion animal health, veterinary products, pet care, pharmacy, or consumer health is preferred.

• An MBA or another relevant advanced degree is advantageous.

• Must have or be able to obtain authorization to work in the U.S.; individuals requiring sponsorship must disclose this information.

🏝️ Benefits

• Short-term incentive compensation.

• Long-term incentives.

• Healthcare and insurance benefits starting from day one.

• 401K plan with matching contributions and profit-sharing from Zoetis.

• Four weeks of vacation.

• Reasonable accommodations available for individuals with disabilities.