Account Manager, Retail

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement customer business plans and Joint Business Plans for designated Drive and Develop Accounts over a 12–18 month period.

• Achieve profitable growth through effective distribution, assortment, product placement, promotional activities, and new opportunities aligned with Zoetis priorities.

• Build and maintain trusted relationships with senior and cross-functional contacts within customer organizations.

• Facilitate customer meetings, business reviews, negotiations, and strategic planning sessions.

• Act as the primary liaison between customers and Zoetis.

• Lead or assist in complex negotiations, annual terms, promotional plans, go-to-market strategies, and the activation of customer commitments.

• Utilize customer POS, market, and category data to uncover opportunities and provide actionable recommendations.

• Oversee customer budgets and trade spending while concentrating on profitable growth and return on investment (ROI).

• Implement financial and net revenue management strategies, contributing to account-level profit and loss (P&L) decisions.

• Maintain precise sales forecasts.

• Collaborate with Marketing, Finance, Operations, Supply, Sales, and other partners to execute plans and address issues.

• Clearly communicate risks and opportunities, escalating concerns proactively.

• Ensure that account plans and customer activities are in alignment with Zoetis strategy, contractual obligations, pricing policies, and MAP compliance expectations.

• Establish and track key performance indicators (KPIs) such as net sales growth, profitability, partnership strength, and execution quality.

⛳️ Requirements

• Bachelor's degree in business, marketing, or a related discipline.

• Over 5 years of experience in account management, sales, marketing, customer development, or commercial operations.

• Background in animal health, consumer packaged goods, retail, e-commerce, home delivery, or other customer-facing industries.

• Proven track record of developing and executing customer business plans.

• Experience managing relationships with senior stakeholders.

• Proficiency in navigating complex negotiations.

• Ability to leverage commercial data for decision-making.

• Strong financial skills, including concepts related to customer P&L, net revenue management, trade spending, budget oversight, and ROI analysis.

• Advanced skills in Excel and PowerPoint.

• Excellent communication, presentation, influencing, and organizational abilities.

• Preferred experience in omnichannel retail, companion animal health, veterinary products, pet care, pharmacy, or consumer health sectors.

• An MBA or other relevant advanced degree is advantageous.

• All candidates must have or be able to obtain authorization to work in the US for Zoetis.

• Applicants requiring sponsorship must disclose this information.

🏝️ Benefits

• Short-term incentive compensation.

• Long-term incentives.

• Healthcare and insurance benefits starting on the first day.

• 401K plan with matching contributions and profit-sharing from Zoetis.

• Four weeks of vacation.

• A workplace that is diverse, equitable, inclusive, and supportive.

• Reasonable accommodations available for individuals with disabilities.