Account Manager – Portfolio, Owner Success

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the comprehensive commercial steward of a property portfolio.

• Evaluate performance indicators, market trends, and pricing strategies to optimize property yield for property owners.

• Foster long-term client loyalty through proactive account evaluations and performance consulting.

• Oversee portfolio health, pinpoint owners at risk of departure, and implement retention strategies.

• Engage in discussions regarding outcomes and commercial strategies with owners, utilizing data and insights.

• Clearly articulate performance, manage expectations, and constructively challenge owners on pricing and necessary actions.

• Spot opportunities for account improvement and expansion, sharing insights with owners and internal teams.

• Facilitate coordination between owners and Operations, Guest Experience, and Finance teams.

• Ensure that issues are addressed, escalated as necessary, and resolved effectively.

• Maintain precise CRM records of interactions, actions, and outcomes with owners.

• Report on portfolio performance and client retention metrics.

• Identify recurring issues and provide insights aimed at enhancing owner experience and property performance.

⛳️ Requirements

• Demonstrated experience in account management, overseeing a portfolio of clients or accounts with a focus on retention, renewal, or growth.

• Practical experience in tracking performance, recognizing risks, and monitoring churn and retention rates.

• Strong commercial insight and confidence in analyzing revenue, occupancy, and pricing data.

• Comfortable leading challenging or commercially sensitive discussions with clients.

• Ability to translate data into actionable recommendations while managing expectations.

• Proficiency in English, both written and spoken.

• Availability to work during UK business hours.

• Competence in utilizing CRM platforms and digital tools.

• Proactive, organized, and solution-focused mindset with a high degree of ownership.

• Capability to work independently while engaging with an international team.

• Nice to have: experience in short-term rentals, property management, hospitality, or proptech.

• This role is ideally suited for candidates who have previously managed a client or account portfolio.

🏝️ Benefits

• Engagement as a freelance/independent contractor.

• Full-time position during UK working hours.

• Opportunity for remote work.

• Chance to manage a portfolio and make a direct impact on owners’ results.

• Join an international, multicultural team within the travel and hospitality sector.

• Work in a dynamic, technology-driven environment.

• Collaborate with teams across various countries and markets.

• Become part of a growing company that values initiative, ownership, and continuous improvement.

• Experience an inclusive environment that welcomes diverse backgrounds, experiences, and perspectives.