Account Manager – Player Engagement

This is a fully remote position, open to applicants in Texas.

📋 Description

• Create and implement strategic plans for enterprise accounts.

• Increase the share of wallet among current clients by identifying whitespace opportunities.

• Collaborate with product and customer success teams to enhance the adoption of Player Engagement services.

• Serve as the primary point of contact for customer health, account strategies, legal and billing matters, and driving customer utilization of the Helpshift platform and services.

• Partner with the production team to safeguard revenue streams.

• Handle and respond to customer RFIs/RFPs.

• Leverage existing networks in the gaming industry to generate new opportunities and promote Player Engagement Services.

• Provide weekly, monthly, and quarterly reports on pipeline opportunities and progress towards quarterly revenue targets.

• Work collaboratively across departments to ensure alignment between account strategies and customer objectives.

• Engage with senior-level stakeholders and act as a trusted advisor to enterprise clients.

⛳️ Requirements

• Minimum of 3 years of Account Management experience with clients in the Game Industry.

• Proven experience interacting with game publishers at the executive level (CxO, Studio Head, SVP, VP).

• Demonstrated success in managing and expanding a book of business exceeding $20M+ ACV.

• Experience in selling to or operating within the Player Engagement ecosystem.

• Strong critical thinking skills, creative commercial acumen, and process-oriented execution.

• Data-driven approach and capability to navigate ambiguity effectively.

• Exceptional attention to detail and ability to serve as a trusted advisor to clients.

• Outstanding written and verbal communication abilities.

• Self-driven and capable of thriving in a remote work environment.

• Willingness to travel as necessary.

🏝️ Benefits

• Equal Opportunities Policy.

• Fully online and remote recruitment process.