Account Manager – Pharma/MarTech

This is a fully remote position, open to applicants in Vietnam.

📋 Description

• Propel business expansion throughout the designated APAC region.

• Take ownership of the entire sales process, from identifying and acquiring new clients to developing, enhancing, and scaling existing accounts.

• Establish trusted relationships with customer decision-makers and stakeholders.

• Serve as a strategic partner and propose solutions from Viseven’s offerings.

• Formulate and implement account strategies that focus on growth, upselling, and expansion.

• Oversee account profitability, as well as annual and quarterly budget planning and financial performance.

• Supervise portfolio initiatives and projects.

• Facilitate communication among customers, regional teams, and internal Viseven departments.

• Track solution and service adoption, resolve obstacles, and promote continuous enhancement.

• Ensure customer satisfaction through engagement, issue resolution, and managing expectations.

• Lead customer meetings and convert requirements into actionable plans.

• Collaborate with Sales and Delivery teams on opportunities, onboarding, and execution.

• Expand the regional network and enhance Viseven's visibility within targeted organizations.

• Coordinate, manage, and implement digital projects and solutions for clients with support from technical teams.

• Identify opportunities within accounts, including expansion into different divisions and clusters.

• Create scalable onboarding processes for strategic accounts.

• Conduct sales research to uncover new sales opportunities.

• Apply workflow and process enhancements.

• Document processes and maintain sales department records.

• Pursue, qualify, and finalize new business while nurturing existing accounts.

⛳️ Requirements

• Location: APAC region.

• Native or fluent in Japanese and English.

• Over 5 years of experience in Account Management, Customer Success, or Sales within a B2B setting.

• Preferred experience in SaaS, MarTech, or enterprise software.

• Demonstrated experience managing enterprise client portfolios, including account budget planning and P&L management.

• Capability to operate at both strategic and operational levels.

• Proficient in project and account management.

• Exceptional communication and relationship-building abilities.

• Knowledge of the pharmaceutical industry and digital transformation trends is advantageous.

• Required experience working with the Japanese market.

• Comfortable with data and KPIs, with the ability to analyze trends.

• Familiarity with CRM systems like Salesforce or equivalent, along with forecasting tools.

• Demonstrated proactivity, curiosity, and a strong desire to learn.

• Adaptable and comfortable with navigating change.

• Ability to communicate clearly and empathetically.

• Capacity to collaborate across various functions.

• Skills in giving and receiving feedback.

• Competence in handling complexity, resolving conflicts, and maintaining work momentum.

🏝️ Benefits

• Performance-based salary and career development evaluations.

• Opportunities for professional and career growth.

• Paid time off: 18 business days annually (20 business days after 2 years of service).

• Sick leave: 4 non-documented business days per year and 20 documented business days per year.

• 3 paid business days of family leave per event for marriage, childbirth, or bereavement.

• Comprehensive medical insurance.

• English language courses.

• Participation in forums and conferences.

• Regular team-building activities and corporate events.

• Opportunity to work remotely.