Account Manager – Pharma/MarTech

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Drive business expansion within the designated APAC region.

• Take ownership of the entire sales process, from identifying and acquiring new clients to closing deals.

• Develop, enhance, and scale existing customer accounts.

• Establish trusted relationships with customer decision-makers and stakeholders.

• Serve as a strategic partner, recommending solutions from Viseven’s offerings.

• Create and implement account strategies focusing on growth, upselling, and expansion.

• Manage account profitability, budget planning, and financial performance.

• Oversee portfolio initiatives and projects.

• Facilitate communication among customers, regional teams, and internal departments.

• Monitor the adoption of solutions and services, address obstacles, and promote improvements.

• Ensure customer satisfaction through engagement, issue resolution, and managing expectations.

• Lead customer meetings and present Viseven’s solutions.

• Collaborate with Sales and Delivery teams on opportunities, onboarding, and execution.

• Expand Viseven’s network and visibility within regional organizations.

• Coordinate and implement digital projects and client solutions with support from the technical team.

• Identify growth opportunities within accounts, including expansion into divisions and clusters.

• Develop scalable onboarding processes for strategic accounts.

• Conduct sales research and discover new sales opportunities.

• Implement workflow and process enhancements.

• Document processes and maintain records for the sales department.

⛳️ Requirements

• Location: APAC region.

• Native or fluent in Japanese and English.

• 5+ years of experience in Account Management, Customer Success, or Sales within a B2B context.

• Preferred experience in SaaS, MarTech, or enterprise software.

• Demonstrated experience managing enterprise client portfolios with account budget planning and P&L oversight.

• Strong client engagement abilities, functioning at both strategic and operational levels.

• Capable of project and account management.

• Excellent communication and relationship-building skills.

• Familiarity with the pharmaceutical industry and digital transformation trends is an advantage.

• Required experience working with the Japanese market.

• Ability to analyze data, KPIs, and market trends.

• Proficient in CRM systems, such as Salesforce or similar, and forecasting tools.

• Demonstrates proactivity, curiosity, and a willingness to learn.

• Adaptable and comfortable navigating change.

• Clear, empathetic communication and active listening skills.

• Ability to collaborate effectively across functions.

• Confidence in giving and receiving feedback.

• Capable of managing complexity, resolving conflicts, and ensuring progress.

🏝️ Benefits

• Performance-based salary and opportunities for career development reviews.

• Prospects for professional and career advancement.

• Paid time off: 18 business days annually (20 business days after 2 years of service).

• Non-documented sick leave: 4 business days per year.

• Documented sick leave: 20 business days per year.

• Family leave: 3 paid business days per event for marriage, childbirth, or bereavement.

• Comprehensive medical insurance coverage.

• English language courses.

• Participation in forums and conferences.

• Regular team-building activities and corporate events.

• Flexibility to work remotely.