Account Manager – Partner Development and Success

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Oversee a portfolio of long-term KNN partner accounts within various health ecosystem institutions.

• Act as the main relationship manager for designated accounts during onboarding, goal setting, implementation, support, reporting, and renewal processes.

• Develop and maintain relationships with key stakeholders at partner institutions.

• Facilitate onboarding, orient stakeholders, collaboratively establish partnership goals and success metrics, and set communication standards.

• Organize and lead partner meetings, Discovery visits, and other virtual and in-person interactions.

• Conduct structured needs assessments and convert partner needs into actionable recommendations for joint projects.

• Manage all projects associated with an account, assign administrative tasks to Coordinators, and work with SMEs across the KNN program office.

• Create partner assessment and recommendation reports, partnership proposals, and project plans.

• Track partner health, identify risks, and coordinate internal resources to mitigate them.

• Facilitate connections among partners and relevant KNN resources.

• Represent KNN at national gatherings and conferences.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• A Bachelor’s degree is required; relevant experience may be considered as a substitute for educational qualifications on an equivalent basis.

• A minimum of 6 years of relevant experience is required.

• Proven track record in managing external relationships, accounts, partnerships, or member institutions effectively.

• Exceptional interpersonal and communication skills are necessary.

• Must be comfortable engaging with senior leaders in academic and/or clinical environments with confidence and professionalism.

• Ability to juggle multiple concurrent accounts and meet deadlines with minimal daily supervision.

• Strong written communication capabilities are essential.

• Experience in drafting proposals, conducting needs assessments, writing partnership reports, or similar documents.

• Proficient in gathering and synthesizing information to evaluate needs and formulate recommendations.

• Willingness and ability to travel frequently within the United States for in-person partner engagements.

• Preferred: Master’s degree in a relevant field.

• Preferred: 6 or more years of experience in academic medicine, health professions education, health systems, or related organizations.

🏝️ Benefits

• Excellent Healthcare Coverage, which includes Health, Vision, and Dental plans.

• Flexible Spending options available.

• 403B Retirement Package offered.

• Competitive Vacation and Paid Holidays provided.

• Tuition Reimbursement available.

• Paid Parental Leave offered.

• Employee & Family Assistance Program (EFAP) included.

• Pet Insurance available.

• On-campus Fitness Facility, with onsite classes offered.

• Additional discounted rates on select cell phone plans, local fitness facilities, and Milwaukee recreation and entertainment.