Account Manager, OTAs – O-EMEA

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Expand and enhance Disney’s Online Travel Agency partnerships throughout O-EMEA, excluding the UK.

• Drive commercially oriented account strategies and partner marketing initiatives to bolster distribution, enhance channel efficacy, and generate measurable revenue growth.

• Create annual account strategies for key OTA partners that align with business objectives, market prospects, and channel performance targets.

• Spearhead partner marketing campaigns aimed at boosting visibility, conversion rates, and booking performance across various markets.

• Work collaboratively with country teams, central stakeholders, marketing, commercial, creative, approvals teams, and external partners.

• Cultivate robust relationships with OTA partners and uncover new commercial opportunities.

• Oversee a targeted portfolio of key OTA partners and manage moderately complex cross-functional projects.

• Leverage data, market insights, and feedback to pinpoint opportunities and formulate commercial recommendations.

• Coordinate comprehensive OTA commercial and marketing activation plans focusing on timing, messaging, product priorities, localization, and partner needs.

• Ensure that OTA activities are executed clearly, align with brand standards, and are delivered punctually.

• Enhance presentation, merchandising, content, and product information for Walt Disney World Resort and Disneyland Resort on third-party platforms.

• Monitor performance metrics and translate data into actionable strategies to improve conversion rates, revenue, and partner effectiveness.

• Provide regional market insights and partner feedback to inform OTA strategy, planning, and forecasting.

• Develop scalable operational processes and mentor others on best practices within the OTA channel.

⛳️ Requirements

• Strong commercial acumen and experience in travel industry account management.

• Demonstrated ability to create and implement partner marketing initiatives, including campaign planning, promotional execution, digital activation, creative development, and performance assessment.

• Highly analytical, capable of interpreting data, evaluating OTA distribution performance, identifying trends or risks, and translating insights into actionable commercial recommendations.

• Excellent stakeholder management, communication, and relationship-building abilities across diverse markets, central functions, matrix organizations, and external partners.

• Outstanding planning and organizational capabilities, with the capacity to manage multiple priorities and lead cross-functional projects.

• Experience working within EMEA markets, demonstrating cultural sensitivity and the ability to adapt to local market nuances.

• Proficient English language skills; additional European languages are a plus.

• Bachelor’s Degree or higher in a relevant discipline.

• At least 7 years of relevant experience in travel industry sales, account management, or commercial and marketing roles.

• Background in key account management across retail travel trade, OTAs, or tour operators.

• Proven track record of meeting annual sales targets.

🏝️ Benefits

• 25 days of annual leave.

• Private medical insurance and dental care.

• Free Park Entry: Enjoy complimentary access to any of our parks with family and friends.

• Disney Discounts: Benefit from discounts on select Disney products, resort food & beverage, and ticketing.

• Generous parental and guardian leave.

• Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

• Reasonable accommodations for individuals with disabilities during the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.