Account Manager, North America, SMB

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for designated SMB clients

• Perform regular customer check-ins and discover areas for enhancement

• Cultivate relationships with operational and mid-tier customer stakeholders

• Champion customer interests internally and ensure prompt resolution of issues

• Facilitate contract renewals and recognize additional growth opportunities

• Encourage the adoption of supplementary SaaS modules, features, and services

• Oversee a specific portfolio of clients and meet revenue objectives through pipeline management

• Assist customers in appreciating the value of Accruent solutions and best practices

• Collaborate with Customer Success and Support teams to uphold customer satisfaction

• Provide tips and resources to enable customers to maximize their investment

• Monitor account health and identify potential churn risks

• Maintain Salesforce or other CRM records for forecasts, renewals, and pipeline activities

• Deliver updates on account performance and growth prospects

• Work together with Marketing, Customer Success, and Professional Services

• Relay customer feedback and enhancement requests to Product Management

• Stay updated on Accruent offerings and competitive landscape

• Share pertinent insights and best practices with clients

⛳️ Requirements

• 2–4 years of experience in account management, inside sales, or customer success in the B2B SaaS or software sector

• Proven success in managing multiple SMB accounts while achieving revenue or retention targets

• Excellent communication and relationship-building abilities

• Proficiency with CRM tools such as Salesforce

• Background in asset management, facilities, or real estate-related software is advantageous

• Comprehension of SaaS renewals and upsell strategies

🏝️ Benefits

• Personal development resources, coaching, and support through Accruent’s “Grow Without Limits” program

• Equal opportunity employer

• Reasonable accommodations for applicants with disabilities