Account Manager – Native English Speaker

This is a fully remote position, open to applicants in Spain.

📋 Description

• Manage a portfolio of high-value SME clients spanning European markets while driving sustainable revenue growth.

• Actively engage with accounts through outreach initiatives, quarterly business reviews (QBRs), and regular check-ins.

• Identify and implement upsell and cross-sell opportunities within Finom's product offerings including plans, card expenditures, invoicing, and credit services.

• Foster relationships with key decision-makers and address client concerns effectively.

• Leverage account data, usage indicators, and portfolio trends to prioritize outreach and commercial discussions.

• Monitor account health indicators and proactively intervene with at-risk accounts.

• Maintain an organized pipeline and track activities in Salesforce.

• Utilize Modjo call intelligence to enhance personal performance and contribute to team learning experiences.

• Collaborate with onboarding, product, and support teams to ensure clients receive the services promised.

• Drive revenue expansion, increase ARPA, and minimize voluntary churn.

⛳️ Requirements

• At least 2 years of experience in account management within the fintech or B2B SaaS sectors.

• Previous experience in outbound sales or business development.

• Commercially astute, with a focus on revenue per account, potential for expansion, and portfolio diversification.

• Ability to utilize data for decision-making, including recognizing churn risks and opportunities for plan upgrades.

• Comfortable navigating a fast-paced environment where processes are still being established.

• Confident in communication, capable of leading QBRs, pushing back when necessary, and escalating issues appropriately.

• Native-level proficiency in English.

• Proficient in Salesforce, GSuite, and Slack.

• Experience with Modjo or similar call tools is a plus.

🏝️ Benefits

• Flexibility to travel and work remotely or in a hybrid model across Europe.

• Stock Options Program available for all team members.

• Access to ongoing personal and professional development resources and opportunities.

• Consistent support and care for all employees.

• A modern, friendly, and eco-conscious corporate culture.

• Work & Swim Program: enjoy one month in a corporate apartment in Cyprus.