Account Manager, National Accounts

This is a fully remote position, open to applicants in Alabama, +45 more states.

📋 Description

• Lead strategic account management, ensure service excellence, and maintain account retention for AbsenceOne clients.

• Cultivate successful relationships with AbsenceOne clients and brokers.

• Oversee a client portfolio comprising 8-10 accounts.

• Act as a member of the AbsenceOne Center of Excellence Team.

• Collaborate with Sedgwick and internal partners to guarantee consistent service delivery and prompt, accurate resolution of issues and program enhancements.

• Participate in sales finalist meetings and advocate for the service excellence of the AbsenceOne program.

• Contribute ideas, insights, and process improvements to enhance customer service excellence.

• Develop and refine reporting and data analytics for the AbsenceOne segment.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• 5-8 years of client-facing experience, ideally in the insurance sector.

• 4-5 years of experience in benefits and/or leave administration is advantageous.

• Capability to support primarily West Region accounts, including Mountain and Pacific time zones.

• Strong skills in relationship-building and stakeholder management.

• Proven ability to tackle complex problems and recognize opportunities for process improvement.

• High learning agility and adaptability.

• Exceptional verbal and written communication abilities.

• Highly organized with a keen attention to detail.

• Proficient in data analysis and translating insights into actionable recommendations.

• Strong skills in collaboration and teamwork.

• Excellent analytical and interpretative skills.

• Resilient and capable of thriving in a fast-paced environment.

• Willingness to travel approximately 15%-20%.

🏝️ Benefits

• Competitive base salaries aligned with market standards.

• Annual bonus potential available at all levels.

• Comprehensive medical, dental, vision, life, and disability insurance.

• Paid Time Off (PTO).

• Parental leave and military leave provisions.

• 401(k) plan with company matching up to 4%.

• Company-funded pension plan.

• Wellness Programs offering up to $1,600 annually for reimbursement of items that promote personal well-being.

• Work/Life Resources covering parenting, housing, senior care, finances, pets, legal issues, education, emotional and mental health, and career development.

• Education Benefits for approved degree and accredited certificate programs.

• Employee Stock Purchase Plan allowing shares to be purchased at 85% of the lower of two prices.

• Opportunity to participate in a discretionary annual incentive program.

• Application accommodations available upon request.