Account Manager – Mid Market, Customer Growth

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee customer relationships and track their performance.

• Create roadmaps for customer success.

• Conduct periodic business reviews and formulate account strategies.

• Develop a model for account penetration that promotes multi-faceted access to key accounts.

• Tailor value messaging towards chief economic buyers in target accounts.

• Spot opportunities for expansion and growth within customer accounts.

• Facilitate scheduled check-ins and workshops on customer success metrics to guarantee Coupa adoption and optimization.

• Coordinate internal resources across Coupa to support customers in reaching their value objectives.

• Share ideas for standard processes, product information, and relevant updates about Coupa.

• Serve as a consistent point of contact for customers and advocate on their behalf within Coupa.

• Guide customers on strategies to maximize the value derived from Coupa’s total spend management platform.

• Assist customers in articulating and quantifying the value provided by Coupa.

• Ensure timely contract renewals, identify and close cross-sell opportunities, and meet revenue growth targets.

⛳️ Requirements

• Expertise in Procure-to-Pay or Source-to-Contract domains.

• Knowledge of technology planning, implementation, and its business impacts.

• Extensive experience with procurement software.

• Strong background in customer/client management.

• Proven experience in developing and sustaining executive relationships and influencing strategies.

• Experience in project management, including leading diverse, cross-functional, and cross-enterprise project teams.

• Capability to engage in value-based discussions with business executives.

🏝️ Benefits

• Two designated company-wide paid wellness days off each year.

• Paid day off on your birthday or another day during your birthday month.

• 40 hours of paid volunteer time off each year.

• Free, confidential, 24/7/365 Employee Assistance Program.

• Business travel protection through Zurich Travel Assist.

• Monetary referral bonuses for successful hires.

• Location-specific comprehensive medical and dental insurance.

• Retirement and pension plans.

• Life or accident protection.

• An inclusive and welcoming work environment.