Account Manager, Mid-Market

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a trusted advisor and long-term partner for customers throughout their journey from adoption to value realization and renewal.

• Acquire in-depth knowledge of the Samsara platform and guide customers on how to tailor it for their fleets and specific challenges.

• Foster customer relationships and promote product adoption.

• Facilitate strategic customer interactions, product consultations, and value assessments.

• Manage a Mid-Market customer portfolio from adoption to renewal.

• Identify, predict, escalate, and address renewal risks.

• Uncover growth opportunities through customer relationships and discussions about products.

• Lead discussions on ROI and value, negotiate terms, and finalize renewals.

• Reduce financial attrition and ensure favorable renewal agreements.

• Collaborate cross-functionally with Sales, Support, Deal Desk, Operations, and Product teams.

• Articulate the capabilities of the Samsara platform to businesses in sectors like field services, utilities, transportation, and school buses.

• Investigate, diagnose, and resolve technical issues faced by customers.

• Contribute to a high-performing team environment and advocate for Samsara's cultural principles.

⛳️ Requirements

• 2 to 5+ years in a customer-facing role such as renewals, account management, or sales, preferably within SaaS, technology, or logistics dealing with technical products.

• Proven history of consistently exceeding quotas.

• Solutions-oriented mindset with robust problem-solving capabilities.

• Demonstrated ability to build trust and communicate effectively and empathetically with executives, Sales, Product, Support, and software users.

• Excellent communication, presentation, and organizational skills.

• Knowledge of Salesforce, Gainsight, Gong, or similar go-to-market tools.

• Comfort in a fast-paced, high-growth environment.

• Bachelor’s degree from a four-year institution or equivalent practical experience.

• Experience utilizing AI tools to enhance efficiency and results.

• Background in developing comprehensive knowledge of technical products; familiarity with integrating hardware and software solutions is a plus.

• Experience with routing, navigation, commercial trucking fleets, and logistics is advantageous.

🏝️ Benefits

• Performance-based bonus/variable pay.

• Equity options for eligible positions.

• Flexible, employee-driven remote work model.

• Professional development stipend.

• Comprehensive health insurance plans.

• Parental leave policies.

• Above-market total compensation potential.

• Flexible working arrangements.

• Remote work support where it aligns with operational needs.