Account Manager – Merchandising, Retail, Auto

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for account management issues, encompassing staffing strategies, escalations, and ongoing planning.

• Establish and nurture relationships with store operations managers, district managers, merchandising leaders, distribution-center leaders, HR representatives, and other key stakeholders.

• Gain a comprehensive understanding of each client's environment, factoring in seasonal hiring surges, reset and remodel schedules, inventory events, and customer traffic patterns.

• Sustain and expand client contracts by identifying upselling and growth opportunities across various locations, distribution centers, regions, and job categories.

• Cultivate trusted-advisor relationships, aligning WorkWhile's solutions with clients' operational objectives and labor challenges.

• Ensure the timely and effective fulfillment of shifts and workforce solutions in accordance with client expectations and service level agreements (SLAs).

• Provide updates on workforce initiatives' progress to internal teams and client stakeholders on a weekly, monthly, and quarterly basis.

• Predict and monitor fill rates, worker performance, client satisfaction scores, and revenue growth.

• Compile account health reports and business reviews for operations leadership.

• Collaborate with Sales to uncover growth opportunities and enhance WorkWhile's presence across various stores, banners, and regions.

• Partner with Operations to guarantee that worker supply aligns with client demand during peak periods.

• Address complex client requests and issue escalations, delivering prompt resolutions to reduce operational disruptions.

⛳️ Requirements

• 3-5+ years of demonstrated experience as an Account Manager, preferably within retail, merchandising, staffing, or workforce solutions.

• Experience in the automotive sector is advantageous but not essential.

• Strong grasp of retail operations, labor dynamics, and staffing challenges specific to high-volume, shift-based environments.

• Proven capability to communicate, present, and influence stakeholders across all levels, from store managers to VP-level executives.

• Experience overseeing multi-location or enterprise accounts is highly desirable.

• Proficient with CRM software (Salesforce or similar) and Google Suite.

• A history of delivering client-centered solutions and achieving retention and growth targets.

• Ability to manage multiple accounts and competing priorities while maintaining meticulous attention to detail.

• Exceptional listening, negotiation, and presentation skills.

• Strong verbal and written communication abilities.

• An undergraduate degree is preferred.

• Candidates must respond to application questions regarding account management experience, managed environments, account portfolio complexity, demand spikes/service disruptions, account growth, on-target earnings expectations, and employment sponsorship.

🏝️ Benefits

• Competitive base salary plus commission with clear on-target earnings (OTE) potential.

• Equity options.

• Remote work culture with opportunities for co-working in San Francisco, New York, Seattle, and Toronto.

• In-person company retreats.

• Medical, dental, and vision insurance coverage.

• Flexible time off policy.

• 401(k) retirement plan.

• Work-from-home stipend to assist with your home office requirements.

• Next-day pay, complimentary telehealth services, and financial services (available to workers utilizing WorkWhile's platform).