Account Manager, Manufacturing – ERP, EAM, Field Service Management

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Meet and surpass quota goals by effectively implementing sales strategies and account planning.

• Oversee customer accounts and cultivate strong relationships.

• Offer software licenses, cloud subscription revenue, professional services, and handle renewals.

• Create effective account plans to ensure achievement of revenue targets and foster sustainable growth.

• Formulate and present comprehensive business plans that address customer needs and challenges.

• Use benchmarking and ROI metrics to aid customer decision-making processes.

• Build robust relationships with management and C-level executives based on customer needs and value.

• Lay the groundwork for future business opportunities and precise account strategy development.

• Comprehend each customer's technology landscape, strategic growth objectives, technology strategies, and competitive environment.

• Stay informed about industry trends and issues by reviewing public information on customers and competitors.

• Conduct white-space analysis and implement upsell and cross-sell strategies.

• Collaborate with Marketing, Partners, Pre-Sales, Support, Business Operations, and Professional Services to create a strong sales pipeline.

• Showcase IFS industry solutions, including line-of-business applications, enterprise asset management, MRO, analytics, mobility, and technology offerings.

• Aim to convert customers into IFS references.

• Assist with IFS promotions and regional events.

• Ensure accurate record-keeping of customer and pipeline data in the CRM system.

⛳️ Requirements

• Minimum of 5 years of relevant experience in sales and account management, particularly in complex software sales.

• Strong familiarity with field service, workforce scheduling, warranty, reverse logistics, and mobile solutions, especially mobile workforce management is preferred.

• Proven capability to manage a sales quota.

• Demonstrated history of consistently achieving quota targets.

• Strategic value-selling skills.

• Proficient in communicating and effectively persuading C-level decision-makers.

• Ability to quickly articulate the value proposition of IFS.

• Comfortable working in a team-oriented environment with solution experts.

• Quick learner with strong problem-solving and decision-making abilities.

• Exceptional communication skills.

• High levels of initiative, persistence, and enthusiasm.

• Adaptable with an entrepreneurial mindset.

• Bachelor’s Degree required.

• Willingness to travel 50–60% of the time.

🏝️ Benefits

• Flexible paid time off, including sick leave and holidays.

• Comprehensive medical, dental, and vision insurance.

• 401K plan with company contributions.

• Flexible spending accounts available.

• Life insurance and disability benefits provided.

• Tuition assistance for continued education.

• Opportunities for community involvement and volunteering events.

• Flexible and hybrid work arrangements available.