Account Manager – Last Mile, Logistics & Warehousing

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for all account management activities for clients, encompassing staffing planning, escalations, and ongoing strategies.

• Cultivate and sustain robust, long-term relationships with site and warehouse managers, operations and fleet leaders, safety managers, HR leaders, and other essential stakeholders.

• Acquire a comprehensive understanding of each client's operational landscape, which includes shift patterns, volume forecasts, delivery routes, equipment and certification requirements, and safety standards, to proactively address workforce needs.

• Maintain and expand client contracts by identifying upsell and growth opportunities across new sites, shifts, markets, or job categories.

• Establish trusted advisor relationships with key accounts, aligning WorkWhile's solutions with operational objectives and labor challenges.

• Ensure the timely and successful fulfillment of shifts and workforce solutions in accordance with client expectations and service level agreements.

• Communicate the status of weekly, monthly, and quarterly workforce initiatives to internal teams and client stakeholders.

• Forecast and monitor key account metrics, including fill rates, worker performance, client satisfaction scores, and revenue growth.

• Prepare regular health reports and business reviews tailored to operations leadership.

• Collaborate with the Sales team to identify growth opportunities within existing accounts and expand WorkWhile's presence across new facilities, markets, or regions.

• Partner with Operations teams to ensure worker supply aligns with client demand, particularly during peak periods.

• Support with challenging client requests or issue escalations, delivering swift and effective resolutions to minimize operational disruptions.

⛳️ Requirements

• 3-5+ years of demonstrated experience as an Account Manager, preferably in logistics, warehousing, last-mile delivery, staffing, or workforce solutions.

• Strong grasp of warehouse, fulfillment, and delivery operations, labor dynamics, and the specific staffing challenges associated with high-volume, shift-based environments.

• Proven ability to communicate, present, and influence stakeholders at all levels—from site supervisors to VP-level operations executives.

• Experience managing multi-site or enterprise accounts is a significant advantage.

• Solid experience with CRM software (Salesforce or similar) and Google Suite.

• A history of delivering client-focused solutions and achieving retention and growth targets.

• Ability to manage multiple accounts and competing priorities while maintaining keen attention to detail.

• Exceptional listening, negotiation, and presentation skills.

• Strong verbal and written communication abilities.

• An undergraduate degree is preferred.

🏝️ Benefits

• Competitive base salary plus commission with clear on-target earnings potential.

• Equity options.

• Remote work culture with opportunities for coworking in San Francisco, New York, Seattle, and Toronto.

• In-person company offsite events.

• Comprehensive medical, dental, and vision coverage.

• Flexible time off policy.

• 401(k) retirement plan.

• Work-from-home stipend to support your home office setup.