Account Manager, Large Market

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of major accounts, building robust relationships and achieving retention objectives.

• Conduct demonstrations of TeamSnap platforms to illustrate the benefits of new products or additional features.

• Utilize account and usage analytics for proactive outreach, strategic account planning, and recognizing risk or opportunities for expansion.

• Facilitate a value-driven sales approach through customer exploration and tailored presentations.

• Manage the upsell pipeline to achieve renewal and growth goals.

• Engage with marketing-driven initiatives to foster customer interaction and growth possibilities.

• Act as the customer's representative within the organization, escalating product feedback for prioritization in development.

• Cultivate strategic relationships with key Sports Organization clients, enhancing retention, product usage, and growth.

⛳️ Requirements

• 1–3+ years of experience in Customer Success, Relationship Management, or Account Management, ideally within a SaaS context.

• Demonstrated success in achieving retention and expansion goals.

• Experience managing intricate, high-value accounts where the depth of relationships is more critical than the number of accounts.

• Willingness to travel occasionally, including for the annual company meeting, periodic sales team gatherings, potential trade shows, and client engagements.

• Preferred experience in the sports industry.

• Must be a permanent resident of the United States.

• Must be adept at collaborating with individuals across various time zones.

🏝️ Benefits

• Fully remote company with a remote-first work culture.

• Unlimited Paid Time Off (PTO).

• Paid parental leave available for all parents.

• Complete premium coverage for medical, dental, and vision insurance for you and your family.

• 401(k) plan.

• $1,500 annual stipend for learning and development.

• Opportunities to travel for all-company meetings and team events.

• Generous allowance for setting up a home office.

• TeamSnap merchandise upon joining and $50 store credit on each work anniversary.

• Monthly reimbursement for health and wellness expenses.