Account Manager – Key Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assume responsibility for a portfolio consisting of around 70–90 general contractors, property developers, and planners.

• Collaborate with the Consulting team to facilitate successful customer activation.

• Ensure customer renewals while expanding product utilization and contracts.

• Recognize early indicators of customer disengagement and devise corrective measures.

• Negotiate renewals, upgrades, and cross-sell opportunities with executive management, Procurement, and Estimation teams.

• Oversee contract deadlines for the upcoming twelve months.

• Manage the renewal processes starting 120 days prior to contract expiration.

• Maintain the weekly forecast.

• Handle cancellations, downgrades, upsell, and cross-sell activities across the customer portfolio.

• Address warning signals such as decreasing usage or the departure of key users.

• As a Key Account Manager, support corporate groups with multiple legal entities and locations, numerous decision-makers, and extended deal cycles.

• Acquire additional companies and locations within these groups for utilizing Cosuno.

⛳️ Requirements

• Around 2–3 years of experience in Account Management, Customer Success, or Sales within a B2B setting, preferably SaaS.

• A minimum of one year of direct responsibility for managing existing customers and revenue.

• Proven track record of success in renewals, upselling, or reducing churn in recent times.

• Native-level proficiency in German.

• Good command of English; familiarity with construction, real estate, or Vertical SaaS is advantageous.

• For Key Account Managers: an additional 3–5 years of experience in managing corporate groups or enterprise customers, multiple decision-makers, and lengthy deal cycles.

• Experience in negotiating renewals, upgrades, and cross-sell opportunities.

• Willingness to manage a customer portfolio of approximately 70–90 accounts.

🏝️ Benefits

• Permanent employment contract.

• Modern equipment provided.

• Remote work options available from anywhere within the EU.

• Preferred location in Berlin-Kreuzberg.

• Participation in company and team events, both online and in person.

• Regular one-on-one meetings.

• Opportunities for career development discussions.

• An open feedback culture.

• Career advancement from Account Manager to Key Account Manager or Team Lead.

• A dedicated Consulting team to support onboarding.