Account Manager, Italian and English Bilingual

This is a fully remote position, open to applicants in Spain.

📋 Description

• Cultivate and maintain relationships with both new and existing clients

• Actively seek opportunities to enhance product utilization or upsell

• Function as a primary point of contact for client inquiries and concerns

• Collaborate across departments, including Sales, Customer Support, and Product teams

• Collect and disseminate customer feedback to enhance product and service delivery

• Address customer issues with a composed, proactive, and friendly demeanor

• Promote long-term client satisfaction and engagement

• Assist travel businesses in maximizing the benefits of WeTravel's SaaS platform

⛳️ Requirements

• Native or C2-level proficiency in Italian

• Advanced proficiency in English (mandatory)

• Exceptional written and verbal communication skills

• Strong interpersonal abilities and customer service instincts

• Minimum of 2 years' experience in B2B account management or customer success

• Capability to handle multiple clients and their needs simultaneously

• Solution-oriented mindset and calm under pressure

• Comfortable in a remote-first, fast-paced work environment

• Willingness to travel up to 10% for client meetings

• Full legal authorization to work in Spain through citizenship or residency

• No visa sponsorship or relocation assistance provided

• Proficiency in an additional European language is an advantage

• Experience in SaaS sales or upselling is a plus

• Current knowledge of travel industry consumer behavior is a plus

• Familiarity with HubSpot CRM or other CRM platforms is an advantage

🏝️ Benefits

• Full-time, Fixed Term Contract (International Contractor)

• Generous "Time to Recharge" policy — unlimited paid time off

• Amsterdam Program — visit the Amsterdam HQ for 2–4 weeks each year, staying in a WeTravel apartment

• Option to work remotely for up to 4 weeks per calendar year from another approved location

• Extensive paid family leave

• Three paid volunteer days annually

• 2-week cross-functional onboarding program

• Access to cutting-edge equipment and tools

• Coverage for specific work-from-home equipment

• International team passionate about travel

• Commission opportunity ranging from $10K to $12K