Account Manager, Italian and English Bilingual

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Oversee and cultivate relationships with both new and existing clients.

• Actively seek opportunities to upsell or enhance product utilization.

• Function as a primary point of contact for client inquiries and issues.

• Collaborate effectively with Sales, Customer Support, and Product teams.

• Collect and disseminate customer feedback to enhance product and service delivery.

• Address customer concerns in a calm, proactive, and friendly manner.

• Promote long-term client satisfaction and engagement.

• Assist travel businesses in maximizing the benefits of the WeTravel platform.

⛳️ Requirements

• Native or C2 level proficiency in Italian.

• Full proficiency in English (mandatory).

• Exceptional written and verbal communication abilities.

• Strong interpersonal skills and a customer service mindset.

• Minimum of 2 years' experience in B2B account management or customer success.

• Capability to multitask and manage multiple client needs concurrently.

• Solutions-focused and composed under pressure.

• Ability to excel in a remote-first, fast-paced setting.

• Willingness to travel up to 10% for client meetings.

• Full legal authorization to work in Portugal via citizenship or residency.

• No visa sponsorship or relocation assistance provided.

• Bonus: Proficiency in an additional European language.

• Bonus: Experience in SaaS sales or product upselling.

• Bonus: Current knowledge of consumer behavior in the travel industry.

• Bonus: Familiarity with HubSpot CRM or other CRM software.

🏝️ Benefits

• Full-time, Fixed Term Contract (International Contractor).

• Generous "Time to Recharge" policy — unlimited paid time off.

• Amsterdam Program — spend 2–4 weeks each year at the Amsterdam HQ, residing in a WeTravel apartment.

• Option to work remotely for up to 4 weeks each calendar year from another approved location.

• Comprehensive paid family leave.

• Three paid volunteer days each year.

• Two-week cross-functional onboarding program.

• Access to cutting-edge equipment and tools.

• Reimbursement for certain work-from-home equipment expenses.

• An international, travel-oriented team environment.